Help with Canon TR8520 Printer

I need a computer guru to help me with scanning on a Canon Printer.

18 months ago I bought this printer, and I do like it alot. I do very little scanning, but today I tried for the first time.

There is a link when I hover over it it says: "Scan Placed Photos and Documents with Automatic Scanning"

Here is where the LINK for the program is found.

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I don't have my Canon printer since we moved so this is mostly from memory.

On the Computer/Start Menu (not the Printer) look for a folder called canon utilities. Canon IJ Scan Utility is in there. Run it and you can launch scan jobs from there.

If memory serves it doesn't have a Save command. When you have done scanning you select to exit and it pops up a save dialogue for the stuff you scanned... or maybe it just automatically saves them into your Documents folder (or maybe Scanned Docs in your Pictures folder).

Dan Marchant wrote in post #19085709
I don't have my Canon printer since we moved so this is mostly from memory.

On the Computer/Start Menu (not the Printer) look for a folder called canon utilities. Canon IJ Scan Utility is in there. Run it and you can launch scan jobs from there.

If memory serves it doesn't have a Save command. When you have done scanning you select to exit and it pops up a save dialogue for the stuff you scanned... or maybe it just automatically saves them into your Documents folder (or maybe Scanned Docs in your Pictures folder).

Hello Dan,

Thank you for your reply. I found the IJ Scan Utility. Within the utility I tried, Auto, Document and Photo. None of them saved anything that I could find anywhere you suggested, or other places I also looked.

In the image where you select "Auto Scan", Tap "DESKTOP.." To select which PC to store the document. This assumes, your PC and Scanner are under Same network and can see each other. You should see your scanner from Desktop and Vice Versa.
Instead of "Auto Scan" , If I choose scan type as "Document" i.e. PDF, the scanned file directly goes to my PC's MyDocument folder.
Hope this helps

mzondeki wrote in post #19085877
In the image where you select "Auto Scan", Tap "DESKTOP.." To select which PC to store the document. This assumes, your PC and Scanner are under Same network and can see each other. You should see your scanner from Desktop and Vice Versa.
Instead of "Auto Scan" , If I choose scan type as "Document" i.e. PDF, the scanned file directly goes to my PC's MyDocument folder.
Hope this helps

I had not thought before to try tapping on Desktop. When I do that I get:

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Have you set up the "destination" for scanned items? See https://ugp01.c-ij.com …ies/1.1/EN/SU/s​u-107.html for how to do this. One thing I've done here (but with a different printer) is to set up a folder called "Scanned Images" with a desktop shortcut and directed the scanned images to go there. That enables some family members to find their work easier.

Call Canon?

John from PA wrote in post #19085936
Have you set up the "destination" for scanned items? See https://ugp01.c-ij.com …ies/1.1/EN/SU/s​u-107.html for how to do this. One thing I've done here (but with a different printer) is to set up a folder called "Scanned Images" with a desktop shortcut and directed the scanned images to go there. That enables some family members to find their work easier.

Thank you John for the link! Are you using a Canon Printer? (I am assuming you are) I am guessing what the arrow is pointing to is the computer (my computer)

It says to Click Auto Scan on the computer.

If that is correct where is Auto Scan on my computer? Is that the IJ Scan Utility that Dan referred to above?

I just tried that again and get the second image....

rwmson wrote in post #19085946
Call Canon?

Thank you! I had not thought of doing that!!

Inspeqtor wrote in post #19085977
Thank you John for the link! Are you using a Canon Printer? (I am assuming you are) I am guessing what the arrow is pointing to is the computer (my computer)

I used to have a Canon Printer but acquired an high end new HP, essentially free. I was very pleased to gave the Canon (along with a PC) to a nearby veteran's home for use in the lounge.

Anyway, I was working from memory and found the original link I sent you too online. But I remember having a similar issue in that until I defined a destination within the Canon scanning software it would stall after the scan was complete, regardless of what options I tried.

I see you are going to perhaps give Canon a call. Depending on your success, I also found another link that seems to better match your images in the original post. So perhaps https://ugp01.c-ij.com …anners%20and%20​click%20OK. might be worth a try. It is for a different scanner (MX series) but I've found the software to be more or less universal across the Canon line.

By the way, finding how to "connect" with Canon Support can be a challenge so you might check https://www.usa.canon.​com …-General-_-Contact-_-CITS .

Also, just noticed the thread at https://community.usa.​canon.com …t-scan/td-p/170111/page/6. Go to the very last entry (page 6) by "Darius". Might be worthwhile.

John,

My printer DOES do the scanning just fine. I have just not been able to save the scan.

I really do not understand why Canon had to make saving a scan so difficult to do!

I love my Canon cameras, but so far not so much the printer when it comes to scanning.

Inspeqtor wrote in post #19086017
John,

My printer DOES do the scanning just fine. I have just not been able to save the scan.

I really do not understand why Canon had to make saving a scan so difficult to do!

I love my Canon cameras, but so far not so much the printer when it comes to scanning.

Well again, poke around settings looking for one that control “where to send”. When I had my problem the machine would scan fine, it just simply didn’t know where to send it so the process froze.

Charles, I would start by going on-line and updating printer drivers. Also, if you are saving wirelessly to the folder, make sure the bluetooth is on. Sorry I cannot be more help than that.

In post 8, you see a scanned document...you can Drag and Drop that to any destination you want, even if the automatic StoreFile-in-LocationX is not set up properly, if it works anything like the Navigator scanning software which came supplied with my Canon 8800F scanner.