Photoshop and Graphics Card Issue

I installed the latest version of Photoshop and upon launching got some sort of graphics card error message but the message will not pop up again so I'm not sure what it said. If I go into preferences/performanc​e - the option to check the "use graphics processor" is grayed out.

In photoshop systems info, I found this:

The GPU Sniffer crashed on 4/12/2021 at 7:53:28 PM
------- GetVideoCardInformatio​n
WARNING: No native GPUs found
SufficientVideoMemForT​extures: True.
DoesGPUSupportFeature( kGPUFeature_All ): False.
PSGLDocDrawingOSVersio​nTest: True.
IgnoreVideoMemRequirem​ents: False.
NativeGPUAvailable: False.
OpenCLGPUAvailable: False.
OpenGLGPUAvailable: False.
GetAIFSharingContext: False.
SupportsOpenGL(): False.
gPreferences.GetPhotos​hopCrashed(): False.
gpuE (disallowOpenGLWindows​): False.

Graphics card is Intel HD Graphics 530. Version 27.20.100.9316.

Guessing that my graphics card is too old? I tried updating the driver but no change.

What does checking the "use graphics processor" box do anyway?

Thanks-

Judging from the report, it seems that although you THINK you have a GPU, none is being detected...IOW it is not functioning and responding to interrogation about its presence.

"The HD Graphics 530 is an integrated graphics solution by Intel, launched in September 2015. Built on the 14 nm+ process, and based on the Skylake GT2 graphics processor, the device supports DirectX 12." It is not that old. Nevertheless...

• WARNING: No native GPUs found
  
• DoesGPUSupportFeature( kGPUFeature_All ): False.
  
• NativeGPUAvailable: False.
  
• OpenCLGPUAvailable: False.
  
• OpenGLGPUAvailable: False.
  

"If the manufacturer of your system or motherboard uses OEM-specific drivers for the Intel HD Graphics, that error (usually) means that the OEM-specific drivers are legacy drivers rather than DCH drivers, and that the OEM itself had not updated its OEM-specific drivers to a recent-enough version to be "supported" in Premiere Pro. That HD Graphics 630 is indicative of a 7th-Generation (Kaby Lake) CPU, which is within Premiere Pro's hardware support. And current versions of Windows 10 love to automatically revert Intel drivers back to the most recent OEM-verified version even if that driver version is obsolete, whether you want it or not. And this occurs regardless of whether or not you updated the driver to a current generic version (legacy or DCH). Generic Intel drivers, legacy or DCH, cannot be installed cleanly over OEM-specific drivers - period."

Also, your system was manufactured prior to mid-2018. So, legacy drivers were the rule for OEMs. DCH was not yet released at the time of your system's manufacture. Only newer systems that were manufactured after Fall 2018 came with DCH Intel drivers. And the newest generic Intel DCH drivers can now be installed cleanly on top of OEM-specific drivers, so long as the OEM driver itself is also DCH (not Legacy).

So although you TRIED to update your drivers, there should be the 'DCH' but "Generic Intel drivers, legacy or DCH, cannot be installed cleanly over OEM-specific drivers - period." and "legacy Intel drivers for 6th- and newer-generation CPUs have only been available via Microsoft's Windows Update service, and are no longer available directly from Intel." And the finger of blame from Adobe is at Windows, but they give some hope...

"With the forthcoming major update to Windows 10, driver updates will be moved to the "Optional updates" section of the Windows Update page in the Settings. That means that the obsolete driver will no longer be automatically downloaded or installed, although you may still do so if you wish to."

Good luck in your efforts.

Wilt - EXCELLENT info - THANK you. I downloaded a freebie PC benchmarking program and although my older system (Acer Aspire TC-780) did so-so, the graphics card came up as in the 0th percentile. I did not even know a "0" was possible. So I am ordering a new modern graphics card. Hopefully that will solve the problem?

tspencer1 wrote in post #19222325
Wilt - EXCELLENT info - THANK you. I downloaded a freebie PC benchmarking program and although my older system (Acer Aspire TC-780) did so-so, the graphics card came up as in the 0th percentile. I did not even know a "0" was possible. So I am ordering a new modern graphics card. Hopefully that will solve the problem?

Well, when the driver software is obsoleted by Windows 10, it does not start up properly, so the GPU is effective 'dead' since it is not running the driver software needed for Windows 10 to 'see' it.

I think it sucks that so many things were obsoleted because the manufacturers did not update their software for Wiindows 10 and Windows did nothing about any 'compatability mode'. for older druver support..both parties basically created the problem that products released in 2015 become dead-ended by Windows 10.
I have a flatbed scanner that officially has no Windows 10-compatible driver. Most folks would give up and throw away a perfectly good scanner...I was more bull headed and learned that the Windows 8 driver worked under Windows 10, so I still get to use my scanner, but officially to both Canon and to Microsoft it is a dead product!

Thanks - I assume any new card will have a driver that works with Windows 10?

tspencer1 wrote in post #19222568
Thanks - I assume any new card will have a driver that works with Windows 10?

Always best to read the box and/or user guide to validate compatability with Windows 10

Just for kicks I tried rolling back the driver from a Mar 2021 to a Feb 2021 non-DCH driver. I don't even know what DCH is. But it worked - Photoshop now recognizes the graphics card. I'm still going to get a new card to boost performance. Thanks again.

One more reason to avoid Windows 10 .....

BuckSkin wrote in post #19227954
One more reason to avoid Windows 10 .....

Funny. Last week I had a similar issue on an Ubuntu system. Apparently a driver update, necessitating a rollback of that driver.

Just to close the loop - I installed a Gigabyte GeForce GT 710 2GB Graphics Card. That did the trick. Also boosted video editing time considerably. The last video project I did was a 30 minute video that took Premiere Pro 22 minutes to render. Now with the card, took 6 minutes.

Thanks all.