Adobe customer service/ tech support

Wow, had one of my first experiences with Adobe support. Excellent experience,

I have an aging PC on win7. Adobe hasnt supported this for a while. (New comp coming soon) Yesterday I booted up the PC and received an error messg re: creative cloud connection. One day left until I cant use LR/PS! I had used the CC app to confirm sub a month ago but apparently it didnt work. Being in the middle of three contracts I freaked out and contacted adobe tech via chat.

An hour and a bit later they updated registry and some apps via remote access and I am up running again!

Nice to read. Since Adobe is generates ridiculous profits they get a lot of negative feedback. Most of it is just to stir the pot IMO. I also have had good experiences. Always accommodating. I have worse experience with one of their competitors.

Ya, the initial CS rep was a little dismissive. I explained the quebec consumer protection act to him and he transferred me to tech support who immediately got to work fixing the problem. Was happy to get good service- maybe they realised I have been giving them money for no updates over the last year!

RandallB wrote in post #19291931
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I ..... contacted adobe tech via chat.

An hour and a bit later ..... and I am up running again!
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That's great to know!

I have had a subscription to Adobe CC, for several months now, but still haven't figured out how to install it on my computer. . They gave me some code that I am supposed to be able to use to download it, but I think I have to go to some website first, and enter the code there. . But I have no idea how to get to whatever webpage I need to get to in order to enter the code and access the download.

So I have been sitting on this subscription for months and months, unable to figure out how to actually get the program on my computer. . Didn't know that Adobe had a such thing as support chat until I read your post a few minutes ago. . If I can figure out how to get to where that chat is located, then I think I will use that chat to get help with the download.


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I believe it was a link or "popup" style box on their website. I thought it was going to be a bot but was wrong!

Glad you aren't dealing with airlines. Booked a flight using points online. A week later they changed so now we arrive when the next flight starts boarding. Can't change or cancel online even when they provide a link to do so. Been on the phone for two hours now. My wife set up a call back. The best she could do is next Wednesday. After going to see Bond today I'm going to the airpot to talk to an agent. I bet they won't be able to do squat for me.

The standard line "everyone" uses these days. "Due to high call volumes". If you are having high call volumes then hire more people.

Just to add and based on observations I think Covid was a great excuse for companies to start pushing people to start doing everything themselves. Self checkout is growing. If you need help then AI will assist. In 10 years we may never talk to a person again.

digital paradise wrote in post #19300443
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Just to add and based on observations I think Covid was a great excuse for companies to start pushing people to start doing everything themselves.
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I completely agree.

My local grocery store, Safeway, has a sign up about things they are doing in response to COVID. . It just so happens that every single one of the 10 things listed on that sign require less manpower than the way they were doing things before COVID. . I think it is greedy and evil to use COVID as an excuse to cut back on things to curtail costs. . Yes, actually evil.


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Tom Reichner wrote in post #19300452
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I completely agree.

My local grocery store, Safeway, has a sign up about things they are doing in response to COVID. . It just so happens that every single one of the 10 things listed on that sign require less manpower than the way they were doing things before COVID. . I think it is greedy and evil to use COVID as an excuse to cut back on things to curtail costs. . Yes, actually evil.

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Yes that is indeed where we are headed. Pre-pandemic, unless I was in a rush and had only an item or two to buy. I would use self checkout but I made a point of going through an actual cashier every single time. Earlier in the pandemic I was doing online or curbside pick up. Now, I have gone back to old routine again, going through the cashiers. The more people use self check outs the less people will be hired and the corporate greed will not let the savings get transferred to the consumers. I had rather pay a few $ more and have cashiers than save and not have human interaction.

Due to my disabilities I have been having my grocery shop delivered by one or other of the big supermarkets for most of the last five years. It means my daughter can sort it all for me, and it "magically" arrives at my doorstep. Even better all of the drivers are super helpful, and even during covid when they weren't supposed to, have been bring the stuff into the kitchen for me. This actually seems like one time some automation at the supermarket is actually keeping local staff employed. As all the pickers and drivers are from the local stores.

Alan

This fellow

In 1963, at age 15, he wrote his first computer program.[9] He created pattern-recognition software that analyzed the works of classical composers, and then synthesized its own songs in similar styles. In 1965, he was invited to appear on the CBS television program I've Got a Secret,[10] where he performed a piano piece that was composed by a computer he also had built.

https://www.youtube.co​m/watch?v=X4Neivqp2K4

Source

https://en.wikipedia.o​rg/wiki/Ray_Kurzweil

"A few years ago" he said within 10 years when you walk into your local pharmacy the AI behind the counter will know if you are plugged up by your facial expressions. To corporations data is more more valuable than oil and water.

I told my friend when your grand daughter buys her first new car it may not have a steering wheel. There are a lot of movies about the future but I think Minority Report, at its time of release, had a lot of interesting accurate predictions.