An online petition asking Adobe to sell Camera Raw alone

yb98 wrote in post #19321174
Already done. My point is that I want full ACR with perpetual licence not with monthly subscription. That's all.

I think a lot of people would have preferred that Adobe offer both a version with a perpetual license and the subscription model. Maybe many who moved to other platforms would have stayed with PS. Adobe however choose to not do that and it seems to have worked well for them. I suppose at this point it's pick one of their products that works for you, sign up for the license, or switch to another product.

I like the new ACR with the masking features but not at the point to subscribe monthly, because it's something I don't use on a regular basis.
Even if I was using it on a regular basis still I'm not sure to suscribe monthly because I don't agree with the following statement : if you want A you have to subscribe to A+B even if you don't need B.

Anyhow if they don't diversify their offers, I'll keep with DPP or look for some other alternatives. I have seen some interesting ones : Affinity, Darktable, Rawtherapee, DxO, etc. but I need to explore them a little more to find the one I prefer the most.

yb98 wrote in post #19321181
...
Anyhow if they don't diversify their offers, I'll keep with DPP or look for some other alternatives. I have seen some interesting ones : Affinity, Darktable, Rawtherapee, DxO, etc. but I need to explore them a little more to find the one I prefer the most.

I've been using DPP more lately especially with images not needing any PSing and liking the results. Their interface is not as slick but their raw conversion is really good.

yb98 wrote in post #19321181
I like the new ACR with the masking features but not at the point to subscribe monthly, because it's something I don't use on a regular basis.
Even if I was using it on a regular basis still I'm not sure to suscribe monthly because I don't agree with the following statement : if you want A you have to subscribe to A+B even if you don't need B.

Nobody uses more than about 20% of the subscription package's capabilities. But nobody's 20% is the same as anybody else's 20%. My subscription price pays for my personal 20%. And if I decide I might like that 3% over there, I just grab it. No petitions to management.

drsilver wrote in post #19321186
Nobody uses more than about 20% of the subscription package's capabilities. But nobody's 20% is the same as anybody else's 20%.

What are your sources to claim that ?

drsilver wrote in post #19321186
My subscription price pays for my personal 20%. And if I decide I might like that 3% over there, I just grab it. No petitions to management.

Well if you are happy like that, good for you.

gjl711 wrote in post #19321184
I've been using DPP more lately especially with images not needing any PSing and liking the results. Their interface is not as slick but their raw conversion is really good.

I have been trying lot of software few years ago but always came back to DPP.
Indeed it has a very good conversion.
Furthermore it provides a linear mode that I don't find in ACR.

gjl711 wrote in post #19321179
I think a lot of people would have preferred that Adobe offer both a version with a perpetual license and the subscription model. Maybe many who moved to other platforms would have stayed with PS. Adobe however choose to not do that and it seems to have worked well for them. I suppose at this point it's pick one of their products that works for you, sign up for the license, or switch to another product.

Exactly. I was a long time Lightroom user, but when Adobe eliminated the perpetual licensing model and effectively almost quadrupled my cost (I do not use Photoshop) I left Adobe and found another solution with the licensing model and cost that worked for me -- in my case, it's DxO PhotoLab.

Adobe made a business decision. You can choose to accept it and pay them, or move on to something else. There are other excellent options out there.

Scott M wrote in post #19323802
Exactly. I was a long time Lightroom user, but when Adobe eliminated the perpetual licensing model and effectively almost quadrupled my cost (I do not use Photoshop) I left Adobe and found another solution with the licensing model and cost that worked for me -- in my case, it's DxO PhotoLab.

Adobe made a business decision. You can choose to accept it and pay them, or move on to something else. There are other excellent options out there.

If you only need LR and have no interest in Adobe’s cloud storage then the subscription route is a bit expensive. In my case I need both LR and PS, so the subscription route is much cheaper than perpetual licensing where I was upgrading every 2nd version.

I actually prefer the subscription model since my software is always up to date and, in theory, it should reduce software pirating.

They probably made a very good business decision.

Scott M wrote in post #19323802
Exactly. I was a long time Lightroom user, but when Adobe eliminated the perpetual licensing model and effectively almost quadrupled my cost (I do not use Photoshop) I left Adobe and found another solution with the licensing model and cost that worked for me -- in my case, it's DxO PhotoLab.

Adobe made a business decision. You can choose to accept it and pay them, or move on to something else. There are other excellent options out there.

Everyone has a different experience. My experience with DXO has not been stellar. IMO they should take the time to learn about customer service.

digital paradise wrote in post #19323884
Everyone has a different experience. My experience with DXO has not been stellar. IMO they should take the time to learn about customer service.

I certainly agree that DXO could do better. Even though customer support has recently improved significantly, they still have a ways to go. Of course, there also is a fairly large number of very active, very knowledgeable, and friendly members on their user website which is also frequented daily by various members of DXO's staff.

https://feedback.dxo.c​om/

mwsilver wrote in post #19323932
I certainly agree that DXO could do better. Even though customer support has recently improved significantly, they still have a ways to go. Of course, there also is a fairly large number of very active, very knowledgeable, and friendly members on their user website which is also frequented daily by various members of DXO's staff.

https://feedback.dxo.c​om/

I'm fine with their friendly members but I don't pay them. Adobe has always been far more accommodating. I actually can't ever recall anything that ticked me off. Every time I see "DXO" I get negative vibe.

digital paradise wrote in post #19323941
I'm fine with their friendly members but I don't pay them. Adobe has always been far more accommodating. I actually can't ever recall anything that ticked me off. Every time I see "DXO" I get negative vibe.

Even before the advent of PhotoLab 5, I noticed a very significant increase in the quality of customer service by DxO staff. It was very heartening to see that, especially since their user base seems to have grown considerably based on the significantly larger number of new regular posters to their feedback site. They are very well aware of past support issues and are endeavoring to improve them. I am certainly not making excuses for any issues you had in the past, but I am confident that, as time goes on, users in general will be much happier with the level of support they provide.

With regard to Adobe support, the last time I used an Adobe product is when I stopped using Lightroom in late 2017 after switching to PhotoLab. I have no personal recollection of Adobe support ever being particularly stellar.

digital paradise wrote in post #19323884
Everyone has a different experience. My experience with DXO has not been stellar. IMO they should take the time to learn about customer service.

Fortunately, I have not needed any customer support from DxO -- nor did I need it from Adobe during all the years I was a Lightroon customer. Both products worked without any issues for me.

mwsilver wrote in post #19324001
Even before the advent of PhotoLab 5, I noticed a very significant increase in the quality of customer service by DxO staff. It was very heartening to see that, especially since their user base seems to have grown considerably based on the significantly larger number of new regular posters to their feedback site. They are very well aware of past support issues and are endeavoring to improve them. I am certainly not making excuses for any issues you had in the past, but I am confident that, as time goes on, users in general will be much happier with the level of support they provide.

With regard to Adobe support, the last time I used an Adobe product is when I stopped using Lightroom in late 2017 after switching to PhotoLab. I have no personal recollection of Adobe support ever being particularly stellar.

I've always had good support with Adobe. Had a few instances with DXO telling me too bad. May be it was just bad luck but I'm far from impressed. I'll never get over only getting 9 months use out of PL3. Adobe has been getting slapped all over the place since 2017 but when I bring that up nothing. Excuses but nothing ever negative, on any forums.

I'm curious, what would one use support for other than license or billing issues? I am one who never calls support other than the reasons I mentioned. Anything install or use, I go straight to the web and can solve my problem in minutes with a few searches.