Adobe is dead to me

so I reformatted my computer with a fresh install of Windows 10. very uneventful, which is good. I begin reinstalling my photo apps and after I got CC running, installed Light Room Classic from there and then Photoshop. guess what, Photoshop no longer runs on my machine.

I've been using an older version of it but now that I'm in need of the app, they only offer the newest version. seems I can't get the 21.xxx version I've had since I've had my Adobe Photo subscription.

unbelievable. I'm supposed to spend $2000 on new hardware. no words.

BirdsofBC wrote in post #19487293
so I reformatted my computer with a fresh install of Windows 10. very uneventful, which is good. I begin reinstalling my photo apps and after I got CC running, installed Light Room Classic from there and then Photoshop. guess what, Photoshop no longer runs on my machine.

I've been using an older version of it but now that I'm in need of the app, they only offer the newest version. seems I can't get the 21.xxx version I've had since I've had my Adobe Photo subscription.

unbelievable. I'm supposed to spend $2000 on new hardware. no words.

Wow, I’m surprised that they couldn’t offer a workaround when you contacted Adobe support.

I only needed a new driver for a graphic card to get it running. I don't know if it as simple in your situation.

When you open CC and click on your app (all the way on the right where the three dots are (more actions), you should be able to see the older versions. Mine goes back to 22.2. Might be that version 21 is just too old. Why not upgrade to the newest version? That's sort of what CC is all about, keeping all apps up to date.

gjl711 wrote in post #19487357
When you open CC and click on your app (all the way on the right where the three dots are (more actions), you should be able to see the older versions. Mine goes back to 22.2. Might be that version 21 is just too old. Why not upgrade to the newest version? That's sort of what CC is all about, keeping all apps up to date.

sure, can I have a couple thousand dollars so I can buy new hardware that will be compatible with anything over v21.xxx ?

do you honestly think it's fair of Adobe to lock me out until I spend thousands if dollars?

BirdsofBC wrote in post #19487388
sure, can I have a couple thousand dollars so I can buy new hardware that will be compatible with anything over v21.xxx ?

do you honestly think it's fair of Adobe to lock me out until I spend thousands if dollars?

I guess I'm missing something. What additional hardware was required between v21 and v22?

gjl711 wrote in post #19487395
I guess I'm missing something. What additional hardware was required between v21 and v22?

I'm curious as well.

digital paradise wrote in post #19487426
I'm curious as well.

gjl711 wrote in post #19487395
I guess I'm missing something. What additional hardware was required between v21 and v22?

Nothing special needed according to this page: https://helpx.adobe.co​m …/system-requirements.html

Only thing that might be a problem for some is "Currently, we don't support testing on GPUs older than 7 years."

New 4GB RAM GPUs are not expensive, a few hundred at most. If they use GPU for hardware acceleration (like Cuda), you actually save money as you do not need to update motherboard and CPU to get speed.

Here is about GPU usage in detail: https://helpx.adobe.co​m …shop-cc-gpu-card-faq.html

Pekka wrote in post #19487430
Nothing special needed according to this page: https://helpx.adobe.co​m …/system-requirements.html

Only thing that might be a problem for some is "Currently, we don't support testing on GPUs older than 7 years."

New 4GB RAM GPUs are not expensive, a few hundred at most. If they use GPU for hardware acceleration (like Cuda), you actually save money as you do not need to update motherboard and CPU to get speed.

Here is about GPU usage in detail: https://helpx.adobe.co​m …shop-cc-gpu-card-faq.html

If it's the GPU, the current version needs DirextX 12 or above as a minimum. A quick peek around the web shows that you can get a DirectX 12 GPU for under $40 USD. I found one, 2g ram for $36 USD.

BirdsofBC wrote in post #19487388
sure, can I have a couple thousand dollars so I can buy new hardware that will be compatible with anything over v21.xxx ?

do you honestly think it's fair of Adobe to lock me out until I spend thousands if dollars?

Adobe isn’t making you do anything. Also you can get newer hardware for less than that. There are many powerful mini PC on the market that have 16gb of Ram, Intel 5 or 7, and support for dual 4k monitors, wifi, Bluetooth, etc for less than $400. 2K monitors for $200 each, making the cost well under 1000.

Let’s reverse the question. Do you think it fair that Adobe should somehow make every new version work with every known computer configuration in the past; with old RAM configurations, old Intel/Celeron processors, single cpu vs multiple, old OSes, etc? That would be the worst business model ever.

It is normal to expect that consumers have to eventually upgrade their systems. There is no entitlement that newer software should work on older systems, never was a thing, never will be.

The question asked was a good one, what specifically is not part of your computer that the newer versions say they need? Add more RAM? Change video card?

Also there are places that may have the previous versions available for download. Or find an old CD on eBay for that version…. Let’s see if this is helpful:

https://prodesigntools​.com …irect-download-links.html

it's saying I need a CPU with SSE4.2 support, which I don't have, and my motherboard has the newest cpu it can handle. so, I need new everything.

one day it's working with the "grandfathered" slightly older software, then it's not possible to get it back after a clean install of my OS(Windows 10).

BirdsofBC wrote in post #19487484
it's saying I need a CPU with SSE4.2 support, which I don't have, and my motherboard has the newest cpu it can handle. so, I need new everything.

one day it's working with the "grandfathered" slightly older software, then it's not possible to get it back after a clean install of my OS(Windows 10).

Did you give support a call? I'm guessing that they have a link somewhere to older versions.

BTW, what processor do you have?

BirdsofBC wrote in post #19487484
it's saying I need a CPU with SSE4.2 support, which I don't have, and my motherboard has the newest cpu it can handle. so, I need new everything.

one day it's working with the "grandfathered" slightly older software, then it's not possible to get it back after a clean install of my OS(Windows 10).

Confused…. So you are trying to run the same version you had installed before you refreshed your OS? It sounded like you lost that version and can only run newer downloadable versions and they won’t run, which of course makes sense.

Again, you should be able to download old versions or find a CD license on eBay or elsewhere, if you don’t have the old version.

TeamSpeed wrote in post #19487524
Confused…. So you are trying to run the same version you had installed before you refreshed your OS? It sounded like you lost that version and can only run newer downloadable versions and they won’t run, which of course makes sense.

Again, you should be able to download old versions or find a CD license on eBay or elsewhere, if you don’t have the old version.

the version I had was the last version to work on this hardware. I pay for an Adobe account, why would I go out a buy a program. makes no sense. I get LR, LRC with the plan.

Well you have two choices, try to download from the link I provided or find your own source, or upgrade your hardware.

The third option is to pay just a little bit of money to buy an old installation if that is even possible. There are no other options.

I have learned a long time ago to back up my downloads folder, it has saved me grief countless times when I needed prior installations.

I never bought into the adobe subscription service, it never made sense to me to do so. There are so many lower cost options that don’t require an endless drain on the account. I don’t see the sense in spending over $1200 on software in a decade when there are options costing 1/5 of that, or less. This story just solidifies my personal decision.