Adobe is dead to me

Does Adobe even leave local copies of installation media around? I'm kinda hoping they don't. I get an update every few weeks. Those files would accumulate quickly. I'm sure there's some mechanism for saving those off, and if you know you're stuck on one version, you probably want to keep that version handy somewhere. But those files aren't front facing in the CC system.

I still think that Adobe is dropping the ball if they don't make every version of subscription software easily available to every subscriber. It would take no effort to do that. When I sign the lease, I expect a working version of the software on my machine. If a new version doesn't work, then direct me to the version that does. That's what I'm paying for.

And as a subscriber who stays current with updates and the hardware to run them, I don't want development to stall because old machines won't run new code. If you must use an old machine, use the old code. If you think that's fine, then everybody wins.

drsilver wrote in post #19489203
Does Adobe even leave local copies of installation media around? I'm kinda hoping they don't. I get an update every few weeks. Those files would accumulate quickly. I'm sure there's some mechanism for saving those off, and if you know you're stuck on one version, you probably want to keep that version handy somewhere. But those files aren't front facing in the CC system.

I still think that Adobe is dropping the ball if they don't make every version of subscription software easily available to every subscriber. It would take no effort to do that. When I sign the lease, I expect a working version of the software on my machine. If a new version doesn't work, then direct me to the version that does. That's what I'm paying for.

And as a subscriber who stays current with updates and the hardware to run them, I don't want development to stall because old machines won't run new code. If you must use an old machine, use the old code. If you think that's fine, then everybody wins.

You can install older versions:https://helpx.adobe.co​m …app%20starts%20​installing.

sogs wrote in post #19489270
You can install older versions:https://helpx.adobe.co​m …app%20starts%20​installing.

With Photoshop we're on V24. The options for previous versions on Creative Cloud go back to V22. The OP is looking for V21, which is only 3 years old. The link doesn't say what the next move should be.

I'm screwed. also I get penalized for opting out of my 1 year subscription.

Links were provided for older versions

TeamSpeed wrote in post #19489325
Links were provided for older versions

the links are useless. just because they were posted, it doesn't mean anything. one can not download version21.xx from Adobe anymore..

For fun, I tried to contact Adobe Support via a chat window and request a download link for v21. After fighting with an AI bot, I was forwarded to a customer service person. I requested a download link for v21, stating that I needed it to run plug-ins that were only supported by v21. They informed me that v21 is at its "end of life" and that they do not provide download links for it. They also informed me that v22 could run my plug-ins, even though they had no knowledge of my plug-in situation. They told me they could provide a v22 link for me and I declined, telling them that I could do that from the Desktop CC app. Then the customer service person just abruptly left the chat. LOL. Sounds like you are not alone in voicing your frustration about Adobe's lack of support for older versions of CC.

So, looks like you are SOL and it is probably time to treat yourself to a new machine if you want to run PS CC. There are, of course, alternatives to Adobe products for things like raw conversion, image editing, etc. Maybe, if you insist on preserving your current machine, you can trial that software and see if it fits your needs (for example, Affinity Photo). Most alternative products have free trials, where you can, at least, see if it runs on your machine and does what you want it to do.

Being angry at Adobe is a fun hobby, but doesn't really solve your problem. Maybe calling customer support and expressing your frustration might help you get past this inconvenience - go for it!

Kirk

kirkt wrote in post #19489968
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Being angry at Adobe is a fun hobby, but doesn't really solve your problem. Maybe calling customer support and expressing your frustration might help you get past this inconvenience - go for it!

Kirk
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Sometimes people start threads to vent their anger and frustration, not because they want to solve their problem. . I understand that, and there is nothing wrong with it. . Venting anger and frustration can be very satisfying and should not be discouraged.

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Tom Reichner wrote in post #19489971
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Sometimes people start threads to vent their anger and frustration, not because they want to solve their problem. . I understand that, and there is nothing wrong with it. . Venting anger and frustration can be very satisfying and should not be discouraged.

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It can be cathartic for sure.

Kirk

kirkt wrote in post #19489968
For fun, I tried to contact Adobe Support via a chat window and request a download link for v21. After fighting with an AI bot, I was forwarded to a customer service person. I requested a download link for v21, stating that I needed it to run plug-ins that were only supported by v21. They informed me that v21 is at its "end of life" and that they do not provide download links for it. They also informed me that v22 could run my plug-ins, even though they had no knowledge of my plug-in situation. They told me they could provide a v22 link for me and I declined, telling them that I could do that from the Desktop CC app.

Yeah that sounds like what I'd expect. The CS staff can't do anything more than read you the company line for choices that the company has decided upon. They might forward complaints/concerns up the chain, but unless a lot of v21 users complain, its likely not worth it for them to devote resources toward preserving an older version. It's a sad truth of software when it becomes a live-provided service.

I received an email a few minutes ago from Adobe apologizing for getting "disconnected" during my chat, with a Case No. and a link back to the customer care page, should I want to continue my conversation.

Oh well. I get it, they want to keep everyone on the more current versions; however, it is a mystery to me why they would not want to make older versions available for people (subscribers) who use older versions. Even if it is no longer "officially" supported and updated, for archival reasons it seems like a no-brainer to keep the older versions accessible.

I have never really been impressed with their customer service, and, like you said, it is usually a script that gets annoying when I have a real issue I need solved.

Kirk

kirkt wrote in post #19490004
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Oh well. I get it, they want to keep everyone on the more current versions; however, it is a mystery to me why they would not want to make older versions available for people (subscribers) who use older versions. Even if it is no longer "officially" supported and updated, for archival reasons it seems like a no-brainer to keep the older versions accessible.

I have never really been impressed with their customer service, and, like you said, it is usually a script that gets annoying when I have a real issue I need solved.

Kirk

Probably for the same reason that the are reams of warning labels on ladders. If the old versions are available even though not officially supported, someone somewhere is going to have issues loading it on a dinosaur machine and keep calling support complaining that it will not install. I can see as a company, it's just easier to no longer offer discontinued software at all.

kirkt wrote in post #19490004
Oh well. I get it, they want to keep everyone on the more current versions; however, it is a mystery to me why they would not want to make older versions available for people (subscribers) who use older versions. Even if it is no longer "officially" supported and updated, for archival reasons it seems like a no-brainer to keep the older versions accessible.
Kirk

From my experience Adobe isn't much help with older versions. I use to use the Export Panel in Bridge CS6 all the time. There were a couple of built in presets, but I had made my own. It quit working several years ago and a lot of us contacted Adobe. Evidently there was an expiration date set for one of the presets (photoshop.com maybe). They issued a fix even though it was no longer "officially" supported. It worked fine for a couple of years, then same thing - it quit working. They refuse to edit whatever setting in the software that sets the expiration date rendering it unusable. It would probably be a 5 minute fix for them, but............

kirkt wrote in post #19489974
It can be cathartic for sure.

Kirk

Thanks .... I had to look that word up

Only $2k and you're back in business: if only engineering software were this forgiving...