R32Bum Senior Member  More info | May 01, 2006 14:23 | #1 So I was at an airshow yesterday, and my lens would not focus for anything, so I attempted to compress it and focus again (go to 100mm) and it made a spring noise. I removed it and looked throught the rear element, there is a loose black ring inside. Looking from the front element you can tell its one of the stepped rings that is towards the front of the lens. I was so upset I left the airshow and went home. Off to canon Irvine I go
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May 01, 2006 14:40 | #2 Oh, bummer. Are you the original owner of that lens? Has it been through any kind of abuse that you can remember?
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May 01, 2006 14:57 | #3 Yes I am the original owner, little less then 5 months old (Still not paid off yet) and has never been dropped or abused, doesn't have any scratches or marrs. The internal piece is intact, just no longer held in place
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defordphoto MKIII Aficionado 9,888 posts Likes: 3 Joined Oct 2002 Location: Pacific Northwest More info | Mine did the same thing. Got it repaired in 10 days and it's been perfect ever since. defordphoto | Celebrating the art of photography®
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May 01, 2006 15:06 | #5 Thanks, makes me feel a little bit better. Plus Im local to the repair center so I can just drive it over
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geester Senior Member 303 posts Joined Nov 2005 Location: So California More info | May 01, 2006 15:41 | #6 I wouldnt worry too much in dealing with the Irvine service center. They will take care of you. Ive dealt with them and have had nothing but glowing results. Canon 5d, 50d, 30d
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GyRob Cream of the Crop 10,206 posts Likes: 1413 Joined Feb 2005 Location: N.E.LINCOLNSHIRE UK. More info | May 01, 2006 15:45 | #7 THATS a pain Man hope you get sorted out quick "The LensMaster Gimbal"
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May 01, 2006 16:47 | #8 Sounds like it'll be better than new in no time. Let me know how it goes.
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May 07, 2006 19:51 | #9 Well I drove it up to Canon's west coast service center (a benifit of living close by) on Wed, and on Friday I was able to pick it up better then new. They did a complementary cleaning while they had it apart and its better then new!!
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calicokat Cream of the Crop  14,720 posts Likes: 2 Joined Oct 2005 Location: Southern California More info | May 07, 2006 20:01 | #10 Glad to hear all is well "You are going to fall off a cliff trying to get a better shot someday"- My hopeful and loving wife
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kenyc Cream of the Crop  More info | May 07, 2006 20:16 | #11 Yep it's a pain, but at least you are close to the repair facility. I had a "stiff/difficult focusing" problem with my 70-200 at about 6 months. Shipped it in and got it fixed (about 2 weeks of longing!) and it's been fine since. Kenny A. Chaffin
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electrict Member  120 posts Joined Mar 2006 Location: north carolina More info | May 07, 2006 20:53 | #12 R32Bum wrote: So I was at an airshow yesterday, and my lens would not focus for anything, so I attempted to compress it and focus again (go to 100mm) and it made a spring noise. I removed it and looked throught the rear element, there is a loose black ring inside. Looking from the front element you can tell its one of the stepped rings that is towards the front of the lens. I was so upset I left the airshow and went home. Off to canon Irvine I go How old was your lens and was it in warranty? If not what did they charge you? Canon 300d/black gripped
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JohnnyG Worthless twinkle toes fairy  3,719 posts Likes: 1 Joined Aug 2005 Location: Houston, Texas More info | May 08, 2006 16:07 | #13 Wow, sorry to hear that but it sounds like it turned out okay! Canon EOS 5D Mark II, 100-400IS L, 24-105 L[COLOR=black][FONT="] IS, 50mm f/1.4, Canon 430EX/580EX II, Kenko 1.5X, Epson R1900, Manfrotto 679B Monopod, 3021BPRO tripod, 808RC4 Head, 486RC2 Ballhead
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steved110 Cream of the Crop  5,776 posts Likes: 2 Joined Dec 2005 Location: East Sussex UK More info | Anything can break, it's how things get put right that matters. sounds like you got looked after really well, thumbs up! Canon 6D
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May 08, 2006 17:35 | #15 Lens was about 6 months old, fully warrantied. Couldn't have been easier to deal with. Done in less then 24 hours. ( I didn't pick it up until friday because of my work schedule)
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