RSP does not recognize my CR2 files

I have loaded RSP onto a new machine and entered the key and all, but it does not recognize any RAW images.

I know it is likely some simple thing, but a simple thing is how I feel as I can't figure it out.

Any ideas?

I have now tried rebooting my PC, reloading the program and even threw in a couple of bad words. Still nothing.

I found I can open the directory a RAW file is in in My Documents, right click and 'Open With' RSP and it works fine, I just can't access them through the RSP directory.

Very confused.???

Have you tried the pixmantec forums? They're pretty good at answering queries there.

I did post the same thing there.

As well, last night I sent an email to pixmantec with the issue. I was just hoping one of the photo guru's here would have a quick solution.

Hopefully I will hear from someone there today, I had been putting off processing pictures for quite a while, now I have to get a bunch done before Friday. I don't think I have even used it since I set up this new computer a month ago.

You must have some setup issue. I've been successfully using RSP to open my 20D RAW files since November/December when RSP became available, all without having to resort to Right Click 'Open with'.

Me too. I have been using RSP since it came out with great success, it is since I loaded it on this new computer that it won't work. I even tried reloading it, maybe I should remove it completely and try reloding it. I still have not heard anything back from pixmantec.

<<it is since I loaded it on this new computer that it won't work. >>

Does your new computer have a different operating system than the old computer? Maybe there is a glitch caused at the O/S level

Just a thought - make sure you are on the "All" tab.

Both PC's were using XP Pro.

I am using the 'All' tab. I am attaching the error message that shows when I click on a folder that definitely contains CR2 files. I even tried opening a RAW file right from the card reader fresh outta my camera with the same results.

HOSTED PHOTO
please log in to view hosted photos in full size.

Have you tried latest version of RSE see if it does the same?

Good call, I downloaded and installed RSE as I had not set it up on this PC yet and it works fine.

Now I just need to figure out why RSP will not do the same.

Don't tell me this, I'm starting to use Raw Shooter. Fix it quick!

Is there any chance that some file in FSP became corrupted and does not get permanently deleted when I used the 'Add/remove' tool? Maybe somehow I need to purge all traces of RSP before I reload it.

This whole ordeal is more proof that the more I learn the less I seem to know.

I had a similar problem with PSE3 a while ago when it kept locking up. I ended up finding out about an obscure ref file that gets corrupted but doesn't get deleted when you uninstall. Try an explorer search for all RSP-type files. Have you cleaned your registry? What version/build of RSP do you have?