Downloading RAW images

I am using a D20 and am unable to downlaod RAW images to my PC with the supplied Canon software. It works with a card-reader but not otherwise. Has anyone else had this problem? Any suggestions?....JRH

Have you tried turning on your Camera and then reconnecting?

Sounds daft I know, but, best to start from the beginning. Canon have never made a D20!

Mstar

Thanks guys !!

I have been unable to download RAW files from my 20D to my pc for the 4 months since I purchased the outfit...it works with a card-reader but not Canon's software. I asked a friend who also has a 20D and has been an IT trainer for the last 20 years to help, but they also couldn't get it to work..neither with their camera nor mine , and trying with both our pcs.Canon have said that their software does support RAW but have not helped in any other way. So in desperation I thought I would try the Canon forum..lots of kind, helpful knowledgeable people who would offer help. How wrong I was !! I have posted 3 times today, and have had 1 reply...he suggested that I switch the camera off and try again, and took great pleasure in pointing out that due to a typo, I had put D20 , not 20D...quote "Canon have never made a D20!". The member who posted a request an hour ago for people to send in pics of their empty camera boxes has so far received over 600 replies....my genuine plea for assistance has received one facetious response........so, I say again, thanks guys..really helpful...hope I get the chance to let you down the same way one day....JRH.

You have had the problem for four months and are able to download with a card reader. Since when did it become urgent?

As a forum, we are fairly international and it is a weekend over in the UK at the moment.

I am sorry no-one has been able to offer any help, but it sounds like a computer problem, rather than a camera one.

It also seems you have come to this forum for help as if we were a support line that you have paid for! I am sure if you calm down and amend your aggressive post, someone may be able and willing to help yet.

Graham

Is the camera set to "Normal" or "PTP" communications? Can you transfer JPEGs OK? Have you installed the right Canon camera drivers?

What kind of pc? (is it even a pc?) specifically chipset and driver versions installed?
We are not psychic... would telephone a doctor from 50 miles away saying 'im ill' and expect a cure with that info alone?

Try updating the chipset software on your motherboard for a start.
secondly try an external USB hub (with it's own power)
Recommend steering clear of any motherboard based chipset that does not say intel.. that means don't use VIA - SIS or similar.
If you do have a chipset other than intel? are the drivers current? These chipset drivers are responsible for the USB interface to memory controller.
You also may have to press the shutter button on the camera once (focus) to wake the camera.
Is the camera set to PC mode? (does the 20D have a PC mode even?)
Does your BIOS contain an option to assign an IRQ to USB? is it enabled?
Finally did you use the forum search function to see if anyone else had and/or cured the issue?

*edit and disclaimer
Newer/different drivers could possibly destabilise your machine, I offer no warranty or guarantee upon acting on my advice.
If you use the machine in a production environment it's on your head alone to heed this advice/suggestion.

Set to " normal ". jpegs downlaod OK...if I take RAW+jpeg, only the jpeg downlaods.I installed everything that came with the camera ...JRH

Er . . . no. The guy who posted a request to show us your boxes posted that 6 months ago, so that's about 3 posts per day.

We don't live here, although sometimes it seems that way. An hour without an answer, especially when everyone's on their own time and (here in the Eastern US, at least) it's a nice, clear, sunny day, is common. If you want a quick response, post during the work week, when everyone's goofing off at their desks.

Nobody here gets paid for this, least of all Pekka, who hosts the forum. It's neither sponsored nor officially acknowledged by Canon. We're doing it out of love of photography and our equipment. If we have answers when we see a question we'll post them. If we need more information, we'll ask. But the Rules of the board are that if you can't post something helpful, then don't clutter up the thread. So don't expect to see 60 billion "Hi - gee that sucks!" or "Get a Mac" posts. They're not encouraged. If noone who sees your post has an answer, they'll leave it.

Did you previously have another digital camera or a scanner installed on this computer? Have you tried uninstall/reboot/reins​tall of Canon's software? Have you updated to the latest versions of Zoom Browser, EOS Utilities, and the drivers (XP? W2K? Something else?)?

Having read all of the above (if you are still on line) you have figured out that patience is required and sarcasm isn't.

Most if not all of the regular users up here (all ages and experience levels) are pretty good folks. Your impatient remarks are equivelant to be insulting, if not rude.

As noted above - instant response doesn't happen. There are other forums who will take non-specific questions and give answers that WILL NOT help you. Try them and learn why this forum continues to grow rather than wither away.

As to your problem - A large majority of people use card readers instead of camera to PC for a variety of reasons. Your problem may be just one more. Who wants to mess with plug-unplug-replug and nasty little rubber doors, when $20 obviates the situation.

Best of luck with your camera and blood pressure.

Jon F.

P.S. - A little profile info gives you more legitimacy.

look at http://www.pixmantec.c​om/ good software for raw only 55.95 right now.A good way to download .You should also use a cardreader and not your camera to download in my opinion.

had this problem for 4 months? Why the heck didn't you call canon and get all pissy with them? there are telephone numbers associated with canon and technical support. try checking your manual for the number closest to you.

Looking at your posts, its no wonder anyone replied at all given the information you originally posted, basically none.

think decaf coffee is in order for you bub.

ps. I just helped a buddy with this exact problem on his pc, its really basic. think you can figure it out for yourself now. oh, you are welcome.

"Canon's software for post-processing isn't robust or good, for that matter. You'd be better suited to purchase, at least, Adobe Photoshop Elements 4.0 which I believe supports RAW images".......I used Adobe 4.0 but to no avail...and it was a hooligan of a programme, hoovering up every attachment and document sent to me.

"On a side note, and with ALL due respect, you spent a lot of money on your camera. Spend a little money on good post-processing software"...that isn't the point...the point is that Canon supply software that they say allows downloading of RAW images, and I would like to use it for that.

"You have had the problem for four months and are able to download with a card reader. Since when did it become urgent?"

I don't have a card-reader....my IT friend has one and is able to download with that....and it isn't urgent, just really getting me down and preventing me using RAW.

"What kind of pc? (is it even a pc?) specifically chipset and driver versions installed?
We are not psychic... would telephone a doctor from 50 miles away saying 'im ill' and expect a cure with that info alone?
Try updating the chipset software on your motherboard for a start.
secondly try an external USB hub (with it's own power)
Recommend steering clear of any motherboard based chipset that does not say intel.. that means don't use VIA - SIS or similar.
If you do have a chipset other than intel? are the drivers current? These chipset drivers are responsible for the USB interface to memory controller.
You also may have to press the shutter button on the camera once (focus) to wake the camera.
Is the camera set to PC mode? (does the 20D have a PC mode even?)
Does your BIOS contain an option to assign an IRQ to USB? is it enabled?
Finally did you use the forum search function to see if anyone else had and/or cured the issue"..........I haven't the faintest idea what most of this means..I bought the camera, installed the supplied software and used it as recommended by Canon...but it won't allow me to downlad RAW , though Canon say it should.

"Er . . . no. The guy who posted a request to show us your boxes posted that 6 months ago, so that's about 3 posts per day."........my stupid mistake...I thought that the '1 hour ago ' meant when the posting was made, not the last reply.

"As to your problem - A large majority of people use card readers instead of camera to PC for a variety of reasons. Your problem may be just one more. Who wants to mess with plug-unplug-replug and nasty little rubber doors, when $20 obviates the situation."......I don't want to spend another $20 when Canon insist that they have sold me a camera that takes RAW pictures and the means to download them....a point of principal if you like, but either they have lied to me ( which I really don't like ) or I am doing something wrong ( which is why I am here ).

So to summarise...Canon say they have sold me a package that allows me to download RAW but I can't get it to work...neither can my professional IT expert.....I assumed that I wasn't the only person in the Universe to have this difficulty, so hoped someone here might have suffered a similar problem.

Thanks for your reply Dante King.......I emailed Canon several times but they just say that their software works and they can't help. I always drink decaff. I'm sure that the problem is really basic, but I am no nearer working it out...but thanks for your helpful response.

So to summarize, you'd rather grouse because we can't instantly wave our hands and make your camera and computer work together without ever seeing either one of them. I had no trouble downloading from any of my cameras directly, although I use card readers since I use CF cards for other things as well, and since a card reader's the only way to get a new firmware onto the CF card when Canon releases an update for the camera. Canon's software works as advertised for me, and for many others on here. When I use different tools, it's because I want additional bells and whistles, like using PhotoShop CS II instead of PS Elements 3.