unable to view RAW files

Hello,

I am looking for some help with a topic that is quite new to me. I am by no way computer illiterate but digital cameras are kind of new to me.

I am using a Canon EOS 20D and am struggling to be able to view any RAW files. When I say that I can't view them I really mean that I can't view them when I open the folder on the camera through windows I can see the folder where I would expect to see some files, the folder is empty.

I understand that windows does not natively support the viewing of RAW files and that some post processing has to take place so here is what I have done.

I have installed Adobe Photoshop CS2 and updated the RAW plugin to 3.6 and when I browse to the camera and open the folder where I would expect to see the files there is nothing, I also get the same result through the Adobe Bridge. I have also tried to copy the folder from the camera to my desktop and trying again but I get the same results.

I have now tried installing Microsoft RAW image thumbnailer and viewer for windows XP (Version 1.0 Build 50)

I get the same thing with this when I open the folder on the camera and if I copy it to my desktop.

I am able to view the RAW images on the camera's LCD display.

If I set the camera to take pictures in a Jpeg format then I can see the pictures through windows, Adobe Photoshop and Adobe bridge.

I really don't know where I'm going wrong and I would appreciate some help and or advice.

Windows XP Home Sp2
Adobe Photoshop CS2 - version 9.0.2 - Adobe Camera RAW plugin version 3.6
Microsoft RAW image thumbnailer and viewer for windows XP (Version 1.0 Build 50)
Microsoft .Net Framework 1.1 and 2.0
Canon EOS 20D WIA driver

How are you downloading them to the computer? I think that is the issue.

I cant remember the ins and outs of it but if you open the Canon software you will be able to copy your RAW files onto your PC. An easier way is to buy a card reader and put the card in it then there will be no problem at all

Neil

I've never tried viewing the raw files from the camera via Windows. Don't know why anyone would want to do that but I hear the problem often. Copy the files to a folder on your PC and you should be able to view them with no problems using the raw thumbnail viewer in the Windows Power Tools software.

Go to Canon support site and download the 20D software manual and the instructions for viewing files/downloading to PC(or mac) are on page W-18(M-18 )

Neil

it's cool. I fixed it.

I did not have the communication mode on the camera set to PTP (Picture Transfer Protocol)

All working ok now.

Thanks,

Glad you got it worked out. Welcome aboard.