Canon Tech Support is ****** awesome!

So I'm getting ready to make some prints with my i9900, only to find that it's not working right at all. I'm guessing that it must have got damaged somehow during the move to Maryland since this is the first time I'm using my printer since leaving Colorado. So I call up Canon Tech support and describe my problem. The dude on the other end (awesome dude) walks me through some preliminary checks and determines that there's definitely something wrong with the printer. Problem is, the printer is over the 30 month time period of its product lifespan, or something to that effect, and there might be a problem getting this thing serviced or replaced. He tells me that I can either have the printer replaced for a new one or have it repaired, but I'll need to show a proof of purchase. Oh no! More bad news. The sales receipt was with the original box that the movers threw away during shipment. The only proof of anything I have is the fact that I registered the printer on-line as soon as I got it, but that doesn't really prove that I purchased it from an authorized dealer. But the guy detects the dismay in my voice and puts me on hold. A few minutes later he comes back and tells me they'll send me a new printer anyway! How sweet is that?

that is very, very cool!!..

Sweeeeeeeeeeeeeeet....

The Best Story I've heard in weeks!!

A new printer?? Man, that's found money!

ayotnoms wrote in post #2418804
The Best Story I've heard in weeks!!

A new printer?? Man, that's found money!

[GIFS ARE NOT RENDERED IN QUOTES]

Especially an i9900. Sweet.

this just goes to prove that big companys do care about the little guy.

Do you have to proove you own the printer in the first place? Ie send back your one?

I can still confirm with more experiences recently, Canon service in NZ SUCKS!

Now that'll make for a Merry Christmas!

We need more stories like this.. too often you hear only the bad ones.

I called Canon AU recently to check whether their 70-200 f/4L IS included the collar. Their website, which is STILL up there, says it comes with the collar. All of us know better, but I wanted to hear it from the source so I called them. The rep agreed that the site said it came with the collar, but helped me check. Said they'd call me back. I figured it was no big deal, but two days later they actually got back to me and advised me that no collar was included.

As for the printer.... I'd write in and thank him!

That's nice, but did they tell you they were sending you this:

HTTP response: NOT FOUND | MIME changed to 'image/gif'

Lord_Malone wrote in post #2418670
So I'm getting ready to make some prints with my i9900, only to find that it's not working right at all. I'm guessing that it must have got damaged somehow during the move to Maryland since this is the first time I'm using my printer since leaving Colorado. So I call up Canon Tech support and describe my problem. The dude on the other end (awesome dude) walks me through some preliminary checks and determines that there's definitely something wrong with the printer. Problem is, the printer is over the 30 month time period of its product lifespan, or something to that effect, and there might be a problem getting this thing serviced or replaced. He tells me that I can either have the printer replaced for a new one or have it repaired, but I'll need to show a proof of purchase. Oh no! More bad news. The sales receipt was with the original box that the movers threw away during shipment. The only proof of anything I have is the fact that I registered the printer on-line as soon as I got it, but that doesn't really prove that I purchased it from an authorized dealer. But the guy detects the dismay in my voice and puts me on hold. A few minutes later he comes back and tells me they'll send me a new printer anyway! How sweet is that?

I knew I picked Canon for my camera and printing needs for a reason. Wonderful to hear.

Lord Malone,

A big Thank You goes to Canon Claus

Nice Christmas gift!

nzl-g3user wrote in post #2419065
this just goes to prove that big companys do care about the little guy.

I don't think I'd go that far.....

nzl-g3user wrote in post #2419065
this just goes to prove that big companys do care about the little guy.

well Lord is not that small, in fact he is so large he creates his own gravity!

way to go LM, what did you really tell them?

Dante King wrote in post #2419953
well Lord is not that small, in fact he is so large he creates his own gravity!

way to go LM, what did you really tell them?

im curious too.