Canon Tech Support is ****** awesome!

Threatened to shove his head so far up his a** he could see his tonsils?

lol No, I didn't threaten the guy with lasting physical damage. He was just being really cool and helpful. He seemed to really go out of his way to make an exception to the policy. I just got an e-mail today confirming that my new i9900 is on the way.

Not only did they send me a replacement printer, but it came super fast too! Arrived yesterday.

You must be in the US!! Canon Canada can suck my _____!!

I sent my 24-105L in a few days ago. There is a recall on some of the early ones and it included mine. They sent back a brand-new one. Total turn around was just about a week. I have no complaints.

Lord_Malone wrote in post #2432159
Not only did they send me a replacement printer, but it came super fast too! Arrived yesterday.

That is some awesome service. Talk about holiday cheer!

RAitch wrote in post #2432278
You must be in the US!! Canon Canada can suck my _____!!

trust me it's not just canon canada that's like that. canon nz is the same. sure they fix things but gee does it take weeks for them to do so.

At least they get if fixed.
Canon Canada can't seem to fix anything... but thankfully, they're good at replacing things.
Just ask Drisley how they clean the dust out of a camera. Who ever thought a Canon repair center wouldn't have a clean room... or the right tools (always ordering special parts from Japan).

I wonder what they intend on servicing since they never seem to have the right equipment to fix anything Canon. It also makes me wonder what they're doing during the 6+ week waiting periods.

I'm seriously considering sending my stuff to the US for service... do you only need to send in the US warantee cards (like in Canada we just send in the receipt)?