Thanks for the replies. FWIW, what I usually do is go into the shop having done my homework. I have developed a good relationship with them, and they seldom stock what I'm after anyway. Their primary demographic target is the "point and shoot" crowd. However, many of the products that they are starting to stock (this tripod included) are coming as a result of input from the photographers like me who frequent their shop, and give them input on what they'd like to see. I have a good enough relationship with them that I tell them what the going price is on the web, and ask them how close they can come to that. Of course I expect to pay more at B&M, and we mutually understand that. I try to give them the opportunity to order things for me whenever I can. IMHO, anyone who doesn't spend some time (and money) in the local shop is really missing out. I meet a lot of good photographers there, and the owners/employees all know me by first name. I've gotten invaluable advice there more times than I can count. Being new to this area (only lived here a year now), I'd still be trying to figure out all the good local spots had it not been for these relationships. I'm sure that I'm much further ahead of people who have lived here longer because I've befriended my local shop.
Do I always buy there? Of course not. But, I sincerely do try and give them "first crack" at the deal. They respect that. I also give them a considerable amount of business.