Problem with Zoom Browser & A640 connection

I have installed the Canon Zoom Browser software and it gives me access to the pictures I already had on my hard drive. However I cannot get ZB to acquire pictures from the A640. A dialogue box appears telling me the camera is not connected.

The camera is in fact connected as I can acquire pics from it using either Roxio Suite or Adobe Photoshop. However I would prefer to acquire the pictures using the Canon Zoom Browser.

I have tried disconnecting all my USB devices, except the camera, deleteing and re-installing the ZB software - the whole lot - and still I cannot get the ZB to connect to the camera. Of course re-booting after disconnecting all the USB hardware and before re-installing the software yet again.

Is there a Registry switch that I can change so that ZB will recognise the A640? Or, if not that, then what do I need to do to get the ZB software to connect to the A640 camera.

Do please help as I've wasted days on this so far and I'm getting very frustrated with it all. Thanks in advance to all those who try to help me.

I will be away Mon/Tue/Wed/Thur - I'll catch up with the responses then or between now (Sunday) and tomorrow morning.

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Before you pull all your hair out trying to figure it out do yourself a favor and buy a $10 USB 2.0 Card Reader. You won't regret it!

But if you need to connect it make sure the camera's transfer mode is on normal not the other mode PSP (I think those are the letters) and there is another Canon S/W that needs to be installed. I haven't used the Canon S/W for awhile now but it has to do with remote teather capturing. The Camera also needs to be turn on and set to view mode ( square w/ arrow iside)

OK, I've tried switching off my printers and my scanner - all to no effect.

There doesn't appear to be a Picture Transer Mode item on any of the menus. Are you sure there is such a switch in the A640? As I mentioned in the question I can already connect to the camera with other software so the camera is communicating but not with the ZB.

As for buying a card reader, I would only do so if I thought it came with its own software which worked totally independantly of everything else.

If you are using XP it'll appear as a removable drive inexlorer no s/w required!!!

See page 30 & 31 of manual, here is a pdf link if its not handy:
http://alpha02u.c-wss.com/inc/ApplServle​t?SV=WWUCA900

lostdoggy - I'm afraid that answer is too cryptic for me:

If you are using XP it'll appear as a removable drive inexlorer no s/w required!!!

Do please explain. Thanks

lostdoggy wrote in post #2813676
Before you pull all your hair out trying to figure it out do yourself a favor and buy a $10 USB 2.0 Card Reader. You won't regret it!

I second that.

Zoombrowser is imho a dog.
I use the free FastStone viewer...much more useful
www.FastStone.org

Patrick Arnold-Baker wrote in post #2814034
lostdoggy - I'm afraid that answer is too cryptic for me:

If you are using XP it'll appear as a removable drive inexlorer no s/w required!!!

Do please explain. Thanks

It means that a card reader doesn't require any software if you are using under Windows XP, just comes up as another drive C:\ or D:\ or E:\ or whatever is available.

I have the full printed manual for the A640 and pages 30 & 31 do not refer to anything relevant to my problem. I can't find anything in the manual that is even vaguely helpful. I must have missed something.

Interested in your comment about ZB and how useful a card reader is. I'll bear it in mind meanwhile I'd liek to get the ZB working as it's intended to work.

Any further ideas?

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I'm in the process of downloading the FastStone viewer.

I now understand the point you're making about the card reader. Sounds an excellent option.

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No, I don't see the camera as an item in 'My computer'. It's only visible in the ControlPanel/Scanners & Cameras.

Patrick Arnold-Baker wrote in post #2814034
lostdoggy - I'm afraid that answer is too cryptic for me:

If you are using XP it'll appear as a removable drive inexlorer no s/w required!!!

Do please explain. Thanks

With card reader attached via usb as soon as a media card in your case a SD card window in most case wil pop up a window asking you what you want to do with it. scroll down to folder and click open.

External Removable drive is any devic like external hard disk drive, flash/jump drive, media cards connect to a device (mp3/camera/reader) thru USB/firewire/externalS​CSI/eSATA. XP will automatically recognize these device and install the apprpriate driver needed to read and write to them usually no other software(sw,s/w) needed.