How long does it take???

This is my first time ordering from B&H Photo.
(I have had unpleasant experiences with WarehouseExpress in the UK)

I know they are on holiday at the moment, but, I placed an order with them (before the cut-off) at 4pm CST on Saturday 3rd April 2004.
They authorised & charged my credit card on the 3rd of April and all the items I ordered were in stock when i ordered.
It is now Six days later & when I check my account on the site it says that the order is still "processing".

How long does it take them to ship?
This is even worse than WarehouseExpress and their so-called "Next Day Delivery Service"

Since they're on holiday all bets are off. It could be all packed in a box but never got picked up by the shipper or something. Same thing happened to me last time I ordered around the holidays.

Yes, it sucks. Big time. I'm waiting for stuff from FocusCamera that I really wanted for the weekend. Alas, the stuff should be here on Monday.

I'm going to photograph an underground party soon & I need this stuff badly.
I got invited along by a friend who shoots a video of the thing once a month.

If you ordered on Sat, UPS won pick up before Monday!,, ground UPS will take 5-6 business days so you may not get it before monday 4/12.

Yuk!

JZ

But surely it only says "processing" when it is still at B&H?
Once UPS pick it up I should be given a tracking number so I can follow its progress. no?

I ordered my camera from them and asked for 10 day service, i recieved it in 3 days. Also, my husband was "late" ordering my Christmas gift, but it still got here in a very resonable time. So, i have had nothing but good service from them

And yes you can follow the progress on the website. i think ups.com. i belive there is a link from B&H PHOTO

Garethh I think you are correct, I doubt it has shipped

If B&H in NYC can get it to Garethhhhhhhh in 10 days via GROUND then I'd be very surprised. VERY.


On better news, I just got my stuff. They shipped last night and I got it 5 minutes ago. It's nice to live so close to NYC.

Does anyone know EXACTLY what time they re-open. I sent them an email a few hours ago & have just received an automated response requesting me to re-send the emails when they open. All email will be replied to in the order they arrive. I don't want to be late or it will take even longer...

I've just sent a blank email, with my order number, to their "order status / tracking automated response service" & have just received a reply stating that my order "Has Not Yet Been Shipped."

GREAT!!

I'm having it shipped via. UPS Express (3-5 Business Days Delivery ) so if they had shipped it, which they hadn't, I would have received it by now...

"We will reopen Wednesday April 14, 2004 9:00AM DST"

So I think that's 2:00 PM your time.


So I'd guess that you won't have it until Monday the 19th.

On a side note: I ordered a 50mm f1.8 II from WarehouseExpress.co.uk on the 30th of March with "Next Day Delivery". I have yet to receive it... apparently I can expect it next monday or tuesday, "maybe"....


If only brick & mortar stores were cheaper.

*EDIT*

oops... missed that!

Well Gareth, I've ordered quite a number of times from B&H and all have arrived within 3-4 days. But there is no mystery about it, when they say they are closed, they are closed. It may be that you think you got in under the wire, but perhaps for one reason or the other you didn't. Often items are shipped from different warehouses in different locations, but somehow arrive all in one box with UPS. Maybe some item held your box up until closing time was past.

With the Easter holidays and all there can be a lot of reasons why UPS hasn't got it yet. One thing I do know, is that when UPS has it you can track it very precisely. More than likely you will get your stuff the latter part of next week. I feel for ya, but it is probably better you go out for a pint, forget it and let it be a happy surprise when it gets there.

It just bugs me that:

a) I ordered in time
b) They have charged me already
c) It's gonna be stuck in a log jam of orders when they re-open...

It's just poor service plain & simple.

A couple of hours ago I ordered four items from B&H and I too am hoping they don't get delayed in the pile they have to get out next week. But in my experience they are very well organized so I'm hoping there will be no or a minimum of delay.

The only incident I kow of where something didn't get out was a 10D a friend of mine ordered when there were no 10Ds around and B&H got caught out thinking they were getting some, but they didn't. He got it in time for the plane before he left for location, but really by a hair.