Well you know how it is Andy. They made me an offer I couldn't refuse, and of course it was businesss, not personal...
The Ians, Switzerland is strangely short on good camera & equipment stores. If you want something really good or special, you have to go to the pro shops, where I now go less and less. The people are fun and knowledgeable, but the gear is all on the heavy end and the prices are so way beyond shameless, it's an insult. I've gone from a maximalist to a minimalist, not so much on the cost, but on amount and weight of gear.
In all aspect I like this tripod/head, but things like a grating, sticky pan and IanW, your story of butter for grease, that's inexcuseable! So now I'm going to find some high grade grease with molycote or something in it and that head is going to be right.
Funny, Giottos, Italian name for Taiwan product. They look well made. Of course the separate pan clamp ads that demension to a ball head. I got the Manfrotto 484RC2 for the ratcheted lock lever because the lever gives more, haha, leverage. Do the Giottos knobs lock and unlock easily without having to take vicegrips to them?