had a loose element in my 17-40 earlier this year, sent it to Mississauga and had it back in Nova Scotia in less than two weeks, i recall. It was fixed, focus is fine and it was about $100 since no longer under warranty. i do believe i phoned several times, however, before getting through to the person who knew what was going on.
so, even though it's Hallowe'en, i won't add to the horror stories

