Last Sunday, having returned home and reviewed my shots for the day, I was horrified to notice that all of my high shutter speed shots were exhibiting a bright band across the top of every frame
I suspected that the shutter was 'bouncing'. Anyway I phoned Canon Technical and expalined the problem and they agreed. I then contacted the service centre at Elstree and they asked me to post it in, or drop it off.
I drove to Elstree with my camera. I was concerned that the body was out of warranty by 6 months, but the shutter had only around 3500 actuations. I chatted with the staff and expressed my concern over the low shutter count for such a failure. I left it with them.
Three days later I received an email stating that the camera had been repaired and I could come and pick it up.
The work schedule listed - Optics and sensor cleaned, and shutter unit replaced. I gritted my teeth and looked at the cost....... nothing
Canon had carried out the work on a goodwill basis. They did not have to do this as, as stated earlier, the camera was out of warranty.
I would like to express my thanks to Canon on this forum, brilliant service and customer care in this case.
Thankyou - Thankyou - Thankyou........