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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 06 Jun 2007 (Wednesday) 09:54
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Canon UK - A Thankyou

Senior Member
520 posts
Gallery: 6 photos
Likes: 89
Joined Mar 2006
Location: Irthlingboro' Northants. UK.
Jun 06, 2007 09:54 |  #1

Last Sunday, having returned home and reviewed my shots for the day, I was horrified to notice that all of my high shutter speed shots were exhibiting a bright band across the top of every frame :(

I suspected that the shutter was 'bouncing'. Anyway I phoned Canon Technical and expalined the problem and they agreed. I then contacted the service centre at Elstree and they asked me to post it in, or drop it off.

I drove to Elstree with my camera. I was concerned that the body was out of warranty by 6 months, but the shutter had only around 3500 actuations. I chatted with the staff and expressed my concern over the low shutter count for such a failure. I left it with them.

Three days later I received an email stating that the camera had been repaired and I could come and pick it up.

The work schedule listed - Optics and sensor cleaned, and shutter unit replaced. I gritted my teeth and looked at the cost....... nothing :shock:

Canon had carried out the work on a goodwill basis. They did not have to do this as, as stated earlier, the camera was out of warranty.

I would like to express my thanks to Canon on this forum, brilliant service and customer care in this case.

Thankyou - Thankyou - Thankyou........

Canon EOS 1Dx II, M5, XF400: 16-35 f4Lis, 24-105, 70-200 f2.8Lis III, 70-300 f4/5.6Lis, Sigma 150-600 Sport, 600ex-RT (3x), ST-E3 RT.
My flickr page (external link)

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Senior Member
640 posts
Joined Oct 2005
Location: Lanark, Scotland
Jun 06, 2007 10:04 |  #2

Alright for some!!!

When my 300f4 went into get the barrel tightened they charged me £50 and it was only 6 months outta warranty.

Nah to be fair I cant reall fault the CPS centre at Elstree as they fixed my 1D2n in under a week when the AF wouldn't engage. It was under warranty and they replaced the power unit

Good people


EDIT: Do you realise your CPS link is out of date? They have a new site and its now known as Canon Professional Network but appears to be the same thing

1DIV -- 40D -- 12-24mm f4.5-5.6 EX -- 17-40mm f4 L -- 24-70mm f2.8 L -- 70-200mm f2.8 L II -- 100mm f2.8 Macro -- 300mm f4 L IS -- 500mm f4 [COLOR=red]L IS -- 1.4 II -- 580EXII x2 -- 430EXII

Gitzo 3530LSV tripod and Manfrotto monopod, various pieces of camo gear, various filters and cables. Lowepro (x3) Dakine and Crumpler bags.

4,083 posts
Joined May 2006
Location: Southport UK
Jun 06, 2007 10:16 |  #3

Nice to hear something good about em!

usually its all moans and groans!


every mistake is a lesson learned

My Website (external link) Myspace (external link)
Canon 300D 18-55 Kit, Canon 35-80, Canon 50mm 1.8, Sigma 500 DG Super,
Bits n Bobs

Your Mind Is Like A Parachute.....Only Works When Open.

Big ­ WIll
"Slight breach of etiquette"
2,363 posts
Likes: 1
Joined Oct 2005
Location: Chester & Bucks UK
Jun 06, 2007 10:21 |  #4

Hooray Good show Canon! Touch wood, fingers crossed etc i dont ever have to use them :) But im now not scared to as much as i was before! :)

Computers blur the boundaries... We are being released from the suddenness of photography, the suddenness of the shutter​ …p?p=1606920&pos​tcount=132

Junior Member
23 posts
Joined Jun 2007
Location: U.K Heathrow
Jun 06, 2007 12:57 as a reply to  @ Big WIll's post |  #5

Nice Result :grin:

1 post
Joined Oct 2006
Jun 11, 2007 07:35 |  #6

Hi is it the same as this ?

I'm having a problem - the bright band on the left hand side has started to appear on all my shots taken with my EOS-1Dmk11.

It seems to get more noticable at shutter speeds over 1/1000 of a second.

I suspect I have some sort of shutter problem - Has anyone else had a similar problem ?

You can view an example pic showing the problemm here:​m/1043/540365168_51bf6​cd8f3_b.jpg

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Canon UK - A Thankyou
FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
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