Mark III extension system terminal cover

all i know is that i will be buying 3 of these and i am also going to use the teflon tape method to make sure that it doesn't fall out. i really don't get it though, Canon can build such an impressive machine but they can't figure out a way to make a simple plastic cap stay in place???

Thanks for the welcome!

the complentary plastic cap they are sending free will be secureted with duct tape

If canon does not fix that problem soon they will beswamped with sooo many complaints that they be sending 10 pieces free per customer to just shut them up to avoid bad publicity!

it's like buying a Porsche Boxster where you want to step into and the door handle fall of before you can get in!

drogos wrote in post #3348747
i was shooting softball game today ... white paper sais that mark III can track moving object up to 31 miles / h ...and keep pace of 10fr/s ... well ...how fast you think 6 year old girl can run ...10 miles per hour ...maybe ...tops i would say ..anyways mark III + 70-200 2.8 ..aperture 2.8 ...beautiful sunny day .. and my park III get every other shot right..sometimes it gets couple 'kind of good' in a row but never all of them ..i know ..i have seen nice sport sequences on the web too ..but well apparently mine is crippled ..and i know some of you will say:user error ...maybe ..but with 49 AF points in a broad daylight and object in the middle of the frame seperated very nicley from everything around ..i don't know what user error i could have comittet ..i will post some pictures later during the day

I'm sorry did you say you tried using 45 AF points to focus? That may be your problem. Use the center focus point only with possible surrounding points expanded when needed.

I'm not seeing any of the problems you have been reporting with over 3k shots taken now. If it is not user error then you need to have your camera serviced.

blonde wrote in post #3358897
there you go Kenny:

part #CB-3-3599-000

ordered, but was told they are out of stock and will be 3-4 weeks.

KAC

blonde wrote in post #3358935
all i know is that i will be buying 3 of these and i am also going to use the teflon tape method to make sure that it doesn't fall out. i really don't get it though, Canon can build such an impressive machine but they can't figure out a way to make a simple plastic cap stay in place???

Agreed, poorly engineered, it should be attached somehow like the other port covers or like car gas caps.

KAC

kenyc wrote in post #3359372
ordered, but was told they are out of stock and will be 3-4 weeks.

KAC

of course they are out of stock, that's what happens when you have a crappy design of a part that is so cheap, everybody will buy extra "just in case".

drogos wrote in post #3348747
i was shooting softball game today ... white paper sais that mark III can track moving object up to 31 miles / h ...and keep pace of 10fr/s ... well ...how fast you think 6 year old girl can run ...10 miles per hour ...maybe ...tops i would say ..anyways mark III + 70-200 2.8 ..aperture 2.8 ...beautiful sunny day .. and my park III get every other shot right..sometimes it gets couple 'kind of good' in a row but never all of them ..i know ..i have seen nice sport sequences on the web too ..but well apparently mine is crippled ..and i know some of you will say:user error ...maybe ..but with 49 AF points in a broad daylight and object in the middle of the frame seperated very nicley from everything around ..i don't know what user error i could have comittet ..i will post some pictures later during the day

My MK3 manual is at home. But it states in the book with the 70-200 f2.8 lens use center focus ONLY or miss focus/focus erroring will occur.

blonde wrote in post #3359488
of course they are out of stock, that's what happens when you have a crappy design of a part that is so cheap, everybody will buy extra "just in case".

KAC

Steve Beck wrote in post #3359519
My MK3 manual is at home. But it states in the book with the 70-200 f2.8 lens use center focus ONLY or miss focus/focus erroring will occur.

It actually says if using the 70-200 with an extender....

KAC

Jim Victory wrote in post #3359261
I'm sorry did you say you tried using 45 AF points to focus? That may be your problem. Use the center focus point only with possible surrounding points expanded when needed.

I'm not seeing any of the problems you have been reporting with over 3k shots taken now. If it is not user error then you need to have your camera serviced.

i used both full auto and center point only ...what exactly do you mean by surrounding points expanded ?

For all of you that are waiting for you toe caps like myself..You guys can use your silver screw that suppose to hold your usb cable..It feels pretty secure and looks better then tape.Sorry if this was mentioned before..I didn't go through all the threads.

[QUOTE=kobe629;3362680​]For all of you that are waiting for you toe caps like myself..You guys can use your silver screw that suppose to hold your usb cable..It feels pretty secure and looks better then tape.Sorry if this was mentioned before..I didn't go through all the threads.

That is ridiculously ugly.

I posted this somewhere else, most it belonged here!

I called Canon customer support today after getting a "go get it yourself, we are not responsible" email from Canon's email support folks. Not even an 800 number, an east code area code to Canon parts, where you are on hold for 30 minutes and they told me I would have to pay for it, and it is out of stock anyway. So, I then called Canon support and spoke for an hour, well was on hold 50 minutes of that, trying to get a replacement extension cover, "toe boot" on warranty coverage. They finally admitted this is an issue, it is so bad that they are now out of stock on the item. I was holding for a supervisor to see if I would get a free replacement of this $1.50 part (plus they want $6.50 for shipping) when my cell phone battery finally died. Why am I even talking to the customer rep, he didn't have the authority to make a free part of $1.50 happen! Stupid. Years ago when I called the Callaway Golf Company, a real class outfit, the rep, just a rep, not a supervisor, had the authority to send out a full replacement $400 driver, overnight mail, while I was on vacation back east. NO CHARGE, I just had to go to a Callaway dealer, pick up the club and give them my broken club! Now that is customer service!

As for Canon, BH and some other businesses, I think they need to realize their is a new paradigm now. Consumers have never been better informed. We know when a product has an issue like the Mark III extension cover, we know how some folks are getting free replacements, and even extra ones, while others are having to buy them and Canon refusing to cover the the cheap made in China type piece of plastic for free. They don't realize their reputations get hammered with small little issues like this, and the cost of refusing to do what common sense dictates (even the customer rep said he understood the frustration of not getting a free one). Just think how great and cheap it would be for Canon to come here and post an explanation, and also a phone number to get a free replacement any time needed. Canon could order like a thousand of these for a couple of hundred dollars, shell them out as needed, and save all that time talking to folks like me. They probably wasted $50 minimum and one hour of a customer reps valuable time to deal with this minor issue.

Wouldn't it make sense for a huge company like Canon to hire Web Reps? These folks would monitor sites like this one, determine if a problem exists, and then just take cheap steps to fix the issues. One rep might be able to monitor, from home even, Forums for printers, cameras, and software for issues that could easily be fixed by making informative posts, or working as a liaison between us and the company. On this isue, Canon is being penny wise and dolalr stupid! BH isn't far behind, imho. As I said, a new paradigm exists where we the consumers are often better informed on products than the sales people out on the floor taking our calls.

BH's issues on the Mark III relate back to this exact issue and they haven't responded as well as I would have expected. Oh, by the way, I believe I singed up for the Mark III notification email on the very first day it was available on their site, I have yet to receive an email. Yada, yada, yada. Zzzzzzzzzzzzzzzz. I never have enjoyed buying the best, the top notch stuff, expensive stuff, and then being treated like I bought something from the Dollar Store. I am going to buy a few more cameras soon as gifts, daughter and mother-in-law. I will buy Sony or Nilon, just so I know I did more than break even with Canon by costing them a couple of sales over there savings of a couple of bucks by screwing a few folks like us. And anyone in the future that wwants a recommendation on a camera, I will steer them towards those cameras. Petty, but the best I can do to show my displeasure at Canon's crappy customer service.

Ugly? like that matters.

Well I found a cure

I have super glued mine in

Only Joking.............