5D sensor cleaning impossible??

basically someone i know has some pollen (according to a company) on the sensor and inside the camera system, they are saying that this cannot be cleaned in any shape or form and that they need to buy a new body.

Surely this is rubbish and the camera could be taken appart by a trained specialist and cleaned inside and out? Im sure some people have had crap all in the camera over the years and had it all removed.

or is it totally rogered? and so new body time.

It can be cleaned. Don't listen to that tripe.

cosworth wrote in post #3498087
It can be cleaned. Don't listen to that tripe.

thanks its calumnet telling them that this is the case, as apparently its all inside the body and they dont know how its got that far in. Also saying that pollen sticks to the camera inside and cannot be removed ever.

do you have any idea of any places to go to in london who would be best to speak to regarding getting it sorted?

thanks

Cleaning a dirty camera isn't easy. My 1Ds arrived dirtier than Britney Spears after a weekend binge.

https://photography-on-the.net …t=333763&highli​ght=sensor

cosworth wrote in post #3498152
Cleaning a dirty camera isn't easy. My 1Ds arrived dirtier than Britney Spears after a weekend binge.

https://photography-on-the.net …t=333763&highli​ght=sensor

Now THAT is dirty!!!:p

cosworth wrote in post #3498152
Cleaning a dirty camera isn't easy. My 1Ds arrived dirtier than Britney Spears after a weekend binge.

https://photography-on-the.net …t=333763&highli​ght=sensor

thanks, its only 2 tiny spots, but theyre saying its pollen, and that its got inside the body and is stuck, and they have tried to remove it and it cant come off, they have used swabs etc... no joy.

i suggested going to canon to have them remove it all and clean it out properly, but i was told that she had been informed they wouldnt be able to do anything anyway as its shagged.

They just want to sell you a new camera.

Any competant local repair shop can do it for a reasonable price.

cheers, am going to hunt around, its just because its pollen they keep telling them that it cant be removed due to the fluid not being able to shift pollen

What do you mean by "inside the camera"? If there is pollen in the electronics, that shouldn't matter too much.

The only pollen that affects the image is the pollen on the sensor, the mirror, the AF and exposure sensors.

Remainng pollen are of course irritating, since it can move around in the camera. However, removing the visible pollen should go a good way towards a perfectly working camera.

My guess is that they charge a fixed price for cleaning, and found out that they would make a loss on this cleaning because of the extra time needed.

Fluid isn't always needed and on a 5D sensor it should be done carefully. Only certain fluids are compatible.

I like the brush idea.

itsafastworld85 wrote in post #3498263
cheers, am going to hunt around, its just because its pollen they keep telling them that it cant be removed due to the fluid not being able to shift pollen

Pollen has a lot of small hooks that sticks to everything. That makes it almost impossible to remove pollen from cloth or similar. But I wouldn't think there are too much surfaces in the camera where they have to care. The important surfaces should be very smooth, since they are of optical quality. If pollen is stuck on rough plastic somewhere and may not be removed, then that pollen would not be somewhere that matters, and it is reasonable to assume that it will continue to be stuck at that location.

pwm2 wrote in post #3498294
Pollen has a lot of small hooks that sticks to everything. That makes it almost impossible to remove pollen from cloth or similar. But I wouldn't think there are too much surfaces in the camera where they have to care. The important surfaces should be very smooth, since they are of optical quality. If pollen is stuck on rough plastic somewhere and may not be removed, then that pollen would not be somewhere that matters, and it is reasonable to assume that it will continue to be stuck at that location.

its shown up on a few images, so im guessing its in the sensor or somewhere else, im just trying to find a way of getting her camera sorted as personally i dont think that they are being to helpful at the shop. so if the pollen was stuck to the plastic it wouldnt show up on the image itself surely?

Nope. Sensor only.

pwm2 wrote in post #3498276
What do you mean by "inside the camera"? If there is pollen in the electronics, that shouldn't matter too much.

i dont know im just going on what ive been told over the phone, where they just said its gone internally, seemed to think beyond the sensor etc.. but surlely that wont show up.