Canon PIXMA Pro9000, my experience, plus Amazon comments

Follow-up on my PIMXA Pro9000

I received my Canon Pro9000 from Amazon on Tuesday. Pretty easy setup, took a total of maybe 20 minutes, including software install and print test sheets. Ran an 8.5" by 11" photo through and it came out looking great. Extremely fast, much faster than I expected. I didn't time it, but I'd guess the photo printed out in about 25 seconds.

I then sat it up for 4 by 6 inch auto feed prints. Ran one photo through, the sheet just went right through the printer, no printing. Then, the yellow light blinked in patterns of three blinks indicating a jam. I tried to print again, messages came up saying there was a jam. I ran through everything to try to fix. There was no jam, as I could easily run paper through the machine. I wrote Canon support explaining the issue and on Wednesday morning, I called Canon. My email was answered by some auto reply, or the basic idiot rep saying to turn machine on and off. Of course, I full explained in my email that I had done that multiple times for five minutes each time. A total waste of time, as usual with Canon email support, they are worthless.

Canon phone support was about the same. A got some arrogant jerk, unusual, as they are usually pretty nice, and he was like talking to a computer. He told me to either take it in to a Canon dealer or mail it to a Canon dealer, at my cost. I explained the printer was ten minutes out of the box when it went sour. Sorry sir, but you MUST take it to one of our dealers. Sure! Canon should offer a blue label return policy with immediate replacement. Nope, not Canon. So I informed Amazon. Amazon was great. I filed out their return form, printed out the bar code for the return, and UPS automatically picked it up, and Amazon was the one who arranged the pickup, for free, they also mailed me a replacement printer next day air. So I got mine out and got a new one, all within 36 hours or so from the initial problem. Amazon also paid for ALL mailing costs, refunding me the original postage as well as paying for ALL other postage, so I got free overnight postage for every part of the transaction.

This convinced me to buy from Amazon if at all possible. I will still avoid when Amazon goes through a third party, but if it is an Amazon sold product, I am in there! I also had paid for Amazon Prime a few months ago. A real savings for me since I buy so much. It has given me lots of $399 overnight shippings!

The new printer seems to be working without a hitch. Ran about 100 photos through it so far, 4 by 6, 5 by 7, and a couple of 8.5 by 11's. I bought some larger sheets but haven't tried those yet.

Oh, then I sent my broken printer back to Amazon, I figured it was a horrible idea to ship open ink bottles through UPS or any other service as they could spill and make a real mess by damaging all kinds of things, so I removed the eight ink cartridges, and then reinstalled them in the replacement printer. Now I have several replacement cartridges in storage. Just trying to do my job to keep everything safe. It will be interesting to see if anyone calls me on this. I figured they couldn't resell the cartridges, and if Canon has to eat the loss, so be it, they deserve it for their lousy customer service they offer. I won't lose a wink of sleep over that one!

Conclusions:
Canon customer service and web site FAQ's are close to worthless.
Amazon is GREAT for items THEY sell.
The PIXMA Pro9000, jury is still out. Works great when it works! I asked the phone rep from Canon if they have had a lot of calls like mine regarding the paper jam error, he danced around the question every time I asked! It was simple, I was asking if this was a common problem, his replies were always condescending such as, "Sir, all printers have problems of some sort with at least a few printers." He refused to give me any idea if this model had a rash of issues like this, or if it was a rare case. He was simply a jerk.

Your fonts killing me mate

Swift1 wrote in post #3631641
Your fonts killing me mate

Lol, while typing, I messed up somehow, and then had to get all the post in the same font, so I went with Times New Roman, I thought that was what most newspapers use for their fonts. I now see Verdana is the default choice here. I just tried to edit and change to Verdana and it wouldn't let me. Sorry about that mate.

Now that issue is at rest, you have any comments on my actual post?

I had a problem with my pro9000. Canon had a new one at my house the next day. The day after ups came to pick up the bad one. I got to keep all accessories.

Space wrote in post #3632919
I had a problem with my pro9000. Canon had a new one at my house the next day. The day after ups came to pick up the bad one. I got to keep all accessories.

Canon sent you the replacement? Did you buy it direct from Canon? That seems VERY unusual unless you bought it from the Canon store, which charges MSRP as well.

Got it from Adorama.

Good read Joe, I think this is enough for me to get the Epson. I was looking at the Canon in the store and it seamed cheaply made, not sure if the Epson is any better.

Dan

My experiences with Canon have always been positive. A couple of years ago I bought the i9900 from the local CompUsa. It was dead on arrival when I set it up. I called Canon customer service who went through some test for me and confirmed it was an internal problem. They said it may have been damaged during shipping to the store. Sure enough, I looked at the bottom of the box and it had obviously been dropped.

Canon offered to ship me a new one out the next day or I could return it to the store. Canon didn't even want me to ship the old one back. I opted to return it to the store since it was fastest way to get another one. I have always been very impressed with Canon's customer service.

Just this week I sold my i9900 and got an Epson R2400. I sold the i9900 still working great. The only reason I went with the Epson was because the store didn't have the Canon equivalent.