Customer satisfaction - Nikon versus Canon

Primm wrote in post #3861780
My view on customer satisfaction surveys, worth what you've paid for it:

It doesn't matter whether it's a car, a camera or a Fijian resort, anyone who's paid more for something will have a higher expectation of it.

So someone who bought a Lexus will be less tolerant of a tiny squeak in their car than Joe down the road who bought the same car but badged as a Camry.

If you pay $500 a night for a hotel, are you going to be pissed off if the staff forget to empty the bin one night? Of course you are! But if you'd paid $100 for the same room your care factor will be lower and you'll be less likely to complain.

Same with cameras. Canon is more expensive (generally) that Nikon. So if something (minor and not related to function) goes wrong with your brand new Nikon, you will be more likely to just write it off as the price you pay for the lower price you paid. BUT if the same thing happened to your more expensive Canon, a complaint to the company may be more justified.

Please don't think I'm saying that people who spend more are more discerning. I mean that the same person who spends more or less money in the same situation will react differently.

Cheers.

Yeh, it all makes sense except that Nikon DSLR cameras cost basically the same as Canon...so your theory fall flat.

I just read that again. Canon finished 1, 2nd 3rd and 3rd in product line satisfaction. How is this bad news for Canon? Nikon scored 1, 7, ? and ?

"The scale is weighted". I wonder who paid for the report.

mjgravina wrote in post #3861164
Oh yes, Canon's Optical supremacy over Nikon and any other brand is almost Carl Seizz Legendary.

Yeah Right!!

Sony beats Canon ?? with what ?? Alpha ??
This is has to be a joke !!!
I owned a100 it was bigest peace of crap, I guess brain washing with "in camera IS " works well this days.

RX350 wrote in post #3861909
I guess brain washing with "in camera IS " works well this days.

Wait for it, thread #492 on why doesn't Canon do in camera IS and why do we get screwed paying for expensive ID lenses.

JD power has long been pay for play. Even the review of the numbers is biased.

Where are the truly impartial reviews? Oh wait, there are none.

It's a survey, not a review. And Canon "won" a category. Oh, the insecurity.

cosworth wrote in post #3861930
Wait for it, thread #492 on why doesn't Canon do in camera IS and why do we get screwed paying for expensive ID lenses.

JD power has long been pay for play. Even the review of the numbers is biased.

Where are the truly impartial reviews? Oh wait, there are none.

These are strange comments - re: CNET and the JD Powers. First off - it's a survey, not a review. So you take a statistical sampling and you ask the participants the questions and there's your data. By the way, Canon was number 1 for Premium P&S, but I suppose those results were impacted by a conspiracy as well?

Here is the factors for the survey and the results:

2007 Digital Camera Usage and Satisfaction Study
The 2007 Digital Camera Usage and Satisfaction Study examines camera model lines in four body-style segments: point and shoot, premium point and shoot, ultra slim and digital single lens reflex (DSLR). In each segment, four factors are measured to determine customer satisfaction: picture quality, performance, operation, and appearance and styling.
Industry: Electronics
Category: Digital Camera
Awards
Highest in Customer Satisfaction with Premium Point and Shoot Digital Cameras
Awardee(s): Canon PowerShot SD Series
Highest in Customer Satisfaction with Digital SLR Cameras
Awardee(s): Nikon D Series
Highest in Customer Satisfaction with Ultra Slim Digital Cameras
Awardee(s): Casio Exilim Zoom Series
Highest in Customer Satisfaction with Point and Shoot Digital Cameras
Awardee(s): Fujifilm FinePix F Series


***
There are some other interesting surveys for 2007 - here's the Japan survey results:

2007 Japan Digital Camera Customer Satisfaction Study

The inaugural Japan Digital Camera Customer Satisfaction Study measures customer satisfaction among digital camera users in three segments: compact digital cameras with 5 to less than 7 megapixels; compact digital cameras with 7 megapixels or more; and digital SLR cameras. The compact digital camera segments examine various series of camera models, while the SLR segment measures each camera brand overall. Customer satisfaction in each segment is based on five factors: function/performance, picture quality, design, operability and connectivity.

Industry: Electronics
Category: Digital Camera

Awards

Highest in Customer Satisfaction with Compact Digital Cameras -- 5 to Less Than 7 MP
Awardee(s): Casio Exilim

Highest in Customer Satisfaction with Compact Digital Cameras -- 7 MP or More
Awardee(s): Ricoh GR Digital

Highest in Customer Satisfaction with Digital SLR Cameras
Awardee(s): Nikon

***

Here's a survey for 2006 - Obviously, Olympus had these guys in their pocket:

2006 Digital Camera Satisfaction Study

The Digital Camera Satisfaction Study measures customer satisfaction among buyers of digital cameras in four price segments: $199 or less, $200-$399, $400-$599 and $600 or more. The study is based on responses from more than 5,800 consumers who purchased or received a digital camera between January 2006 and July 2006.

Industry: Electronics
Category: Digital Camera

Awards

Highest in Customer Satisfaction with Digital Cameras -- $199 or Less
Awardee(s): Nikon

Highest in Customer Satisfaction with Digital Cameras -- $400-$599
Awardee(s): Canon

Highest in Customer Satisfaction with Digital Cameras -- $600 or More
Awardee(s): Olympus

Highest in Customer Satisfaction with Digital Cameras -- $200-$399
Awardee(s): Eastman Kodak Company

Ocean Blue wrote in post #3861984
These are strange comments - re: CNET and the JD Powers. First off - it's a survey, not a review. So you take a statistical sampling

How do they choose their sample?

What questions did they ask?

...or not, depending on your answer to the first to questions I asked.

Did you know 78% of statistics are made up on the spot?



Just call me a cynic.

Ocean Blue wrote in post #3861984
These are strange comments

I can read. I know what is there. Customer satisfaction is not a review. I deal with these kind of metrics daily.

The article is a REVIEW of the results. It's a summation. A biased one at that. "Uh oh, bad news for Canon." See the actual results I posted in numerical form.

Not first place in the DSLR market with weighted scores? Where are the stats with no weighting? Maybe Canon would be tenth. Either way it's a biased look at the numbers. Anyone with a decent grasp of mathematics and English could write a better interpretation or REVIEW of the number presented by J.D. Power & Ass.

The interpretation leaves no doubt the person doesn't know the market or how the numbers favour new DSLR users.

Case in point, Canon's system demand more post processing than other dues to AA filters and less than aggressive camera parameters. Image quality was the highest weighted score.

Now take the fact that the general public is coming from over saturated and over sharpened P&S images for the past 4-5 years and we'll see pattern that most new DSLR users are not used to REAL imagery but to the over processed crap of their little 3mp bricks they gave to their little niece to play with.

Now survey user of DSLR cameras who have been using them for 3 or more years and see what the numbers are.

Primm wrote in post #3862013
.

Did you know 78% of statistics are made up on the spot?

Excellent quote.

cosworth wrote in post #3861819
I bet if you asked people who have shot with a DSLR for more than 3 years the numbers would be WAY different.

In point of fact, there's a huge difference between actual research, and "market" research. I really want to see the surveys, the data collected, the analysis method, where were they conducted, and so on. Because, right now, hey look, a 1000 point scale. Great. I think most people would be truly appauled to find out how often "research" like this is conducted with the worst assumptions and shaky methods. So far, this is all I could find

http://www.jdpower.com …ssrelease.aspx?​id=2007153
http://www.jdpower.com …tings/digital_c​amera/dslr

And, well, based on that, with 5 volunteers we could probably organize a customer satisfaction survey that will show that Canon has a score of 834 on their ability to cure cancer and provide an equal redistribution of rainbows.

cosworth wrote in post #3861819
Take that same survey and poll people who have onwed a DSLR for more than a year or who have owned more than one make.

The numbers will be completely different.

I bet if you asked people who have shot with a DSLR for more than 3 years the numbers would be WAY different.

Yer killin' 'em, Jason. That's makes too much sense.

RX350 wrote in post #3861909
Sony beats Canon ?? with what ?? Alpha ??
This is has to be a joke !!!
I owned a100 it was bigest peace of crap, I guess brain washing with "in camera IS " works well this days.

Yes, but the other 13 users who bought one a year ago where enthusiastic

Best regards,
Andy