stanford1621 Hatchling 5 posts Joined Sep 2007 More info | Oct 06, 2007 21:54 | #1 I have a 40d and went on a 7 day cruise and took 2000 pictures, I bought my camera at circuit city and I payed for the extended service plan which comes with 2 free cleanings a year once I got back I called cc and they said they couldn't clean it, I was given the run around but eventually the manager told me he would replace the camera if I wanted him to.
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blonde Buck Naked Floozies  8,405 posts Likes: 1 Joined Oct 2005 Location: Boston, MA More info | Oct 06, 2007 21:57 | #2 what is wrong with the camera???
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franklinn previously 'CorporationMe'  1,424 posts Joined Dec 2006 Location: Vancouver, BC More info | Oct 06, 2007 21:59 | #3 I fail to see what's wrong with your camera from what you've posted about it...
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blonde Buck Naked Floozies 8,405 posts Likes: 1 Joined Oct 2005 Location: Boston, MA More info | Oct 06, 2007 22:01 | #4 same here. i am guessing that it got a bit dirty during the cruise and he wants CC to clean it for him (like they said they would). if this is correct, i would simply clean it myself and just keep on shooting (i doubt that i would even let CC clean my camera even if they offered..)
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scotteisenphotography Never been blessed  4,147 posts Likes: 17 Joined Aug 2007 More info | Oct 06, 2007 22:10 | #5 well if he will replace it i dont see why you would say no. It's a new camera reguardless 2X Canon 1Dx|Canon 1D Mark IV|Canon 5D Mark III|14mm 2.8L II|16-35mm 2.8L II|24mm 1.4L II|35mm 1.4L|50mm 1.2L |85mm 1.2L II|70-200 2.8L IS|200mm 2.0L IS|300mm 2.8L IS|400mm 2.8L IS|800mm 5.6L IS| 580EX II| 600EX RT II|
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blonde Buck Naked Floozies 8,405 posts Likes: 1 Joined Oct 2005 Location: Boston, MA More info | Oct 06, 2007 22:16 | #6 why would you be fine with them replacing a perfectly working camera just because it got a bit dirty? what is going to happen the next time it gets dirty?
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FREEZE Senior Member  607 posts Joined Mar 2006 Location: Manitoba Canada More info | Oct 06, 2007 22:17 | #7 Ask them to refund the cost of the extended service plan if they don't want to follow through
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blonde Buck Naked Floozies 8,405 posts Likes: 1 Joined Oct 2005 Location: Boston, MA More info | Oct 06, 2007 22:22 | #8 FREEZE wrote in post #4078583  Ask them to refund the cost of the extended service plan if they don't want to follow through
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th256 Member  159 posts Joined Jul 2007 More info | Oct 07, 2007 06:38 | #9 I don't see what is the problem in getting a new camera whether it's dirty or faulty --------Tony
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Oct 07, 2007 08:05 | #10 stanford1621 wrote in post #4078478 I have a 40d and went on a 7 day cruise and took 2000 pictures, I bought my camera at circuit city and I payed for the extended service plan which comes with 2 free cleanings a year once I got back I called cc and they said they couldn't clean it, I was given the run around but eventually the manager told me he would replace the camera if I wanted him to. well my question is should I be worried? I don't want to replace my camera for no reason. What's dirty? My Canon kit 450D/s90; Canon lenses 18-55 IS, 70-210/3.5-4.5....Nikon kit: D610; 28-105/3.5-4.5, 75-300/4.5-5.6 AF, 50/1.8D Nikkors, Tamron 80-210; MF Nikkors: 50/2K, 50/1.4 AI-S, 50/1.8 SeriesE, 60/2.8 Micro Nikkor (AF locked), 85mm/1.8K-AI, 105/2.5 AIS/P.C, 135/2.8K/Q.C, 180/2.8 ED, 200/4Q/AIS, 300/4.5H-AI, ++ Tamron 70-210/3.8-4, Vivitar/Kiron 28/2, ser.1 70-210/3.5, ser.1 28-90; Vivitar/Komine and Samyang 28/2.8; 35mm Nikon F/FM/FE2, Rebel 2K...HTC RE UWA camera
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Jon Cream of the Crop  69,628 posts Likes: 227 Joined Jun 2004 Location: Bethesda, MD USA More info | Oct 07, 2007 10:27 | #11 If their response is to replace rather than repair, why not take it? It's their call, and it gets you the guaranteed service faster. They'll replace from stock, but send out for cleaning. Jon
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ItsMike Goldmember  2,185 posts Likes: 6 Joined Jul 2006 Location: Greenlawn NY More info | Oct 07, 2007 11:01 | #12 |
RandyMays Senior Member 712 posts Joined Feb 2006 Location: Nebraska More info | Oct 07, 2007 11:02 | #13 If your camera has a few specs left on the sensor, take it to a reputable local camera shop and have them check it out. Do not let CC touch your camera in any way ! You might as well let someone at Burger King help you out. Get a refund on the service plan at CC. Use Canon's standard warranty. It should cost you around 40 bucks to get it cleaned at a local shop. Good Luck ! Canon 40D, 5D MK II
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FREEZE Senior Member 607 posts Joined Mar 2006 Location: Manitoba Canada More info | Oct 07, 2007 12:19 | #14 Is this how these places make more money sell the extended service on the gamble you will never ask for it? Hard to see how they make money if the solution for a dirty sensor is replace the camera.
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You do not want their customer care cleaning your camera. Ask for your extended warranty money back. You can clean it if it needs cleaning. There is plenty of help and the proper cleaning kits on the web. CC has no clue about cleaning your sensor and will probably mess your camera up. Adrian ~ Canon 30D, Canon Mark3, Canon 5D MarkII, Canon 5D MarkIII, Canon 7D, Canon:70-200mm/f2.8, 85mm/1.2, 50mm/1.4, Canon 14mm Fisheye, Canon 16-35mm f2.8L, Canon 24-70mm f/2.8, USM, 1.4X, 2.0X , Quantum T5d-R flashes.http://www.adrianfreeman.com
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