So I'd be interested in hearing where professionals go for photo equipment and why.
I'm far from a pro but I have bought stuff at Future Shop when the price was right. I would never think to go there for photography help but if they have something in stock I want and the price is right, why not? In theory I've done my homework on the web and have decided what I want so I won't be asking them what kind of lens I should buy.
If you know what you want and how much you want to pay I've found that Future Shop and others like them (London Drugs, Best Buy etc) serve a purpose for us masses of consumers that just want to walk in, pick up something, pay for it and get the heck out.
Granted, as in the comment above about electronics that didn't work I think that can happen anywhere and the Future Shop policy to just replace things - no questions asked certainly makes that chore easier.