bauerman wrote in post #5237096
I have added Cameta to my mental list of retailers that I would easily do business with again in the future. I made a couple of 'test calls' to them while waiting for my 24-60mm and they were johnny on the spot answering the phone and my questions re: my order.
That was my experience. I called to just talk to someone and get an idea if it was some guy's cell phone in the back of his van or a real shop. They were a bit rushed on the phone, but overall pleasant and informative.
javaprog wrote in post #5237186
I took my lens to:
Camera Repair Japan
3435 Breckinridge Blvd, Suite 130
Duluth, GA 30096
on the 20th of March.
Late last week I got a letter in the mail from them telling me that they couldn't fix it and if I did not contact them in three days they would send it to the manufacturer. I called after hours and left a message telling them to ship it as soon as possible.
I asked them to call me after they tested it... they didn't.
It would have made more sense to call me to see if I wanted to send it to Sigma instead of wasting time mailing me a letter.
Who knows if they even checked thier messages; with any luck Sigma at least has it by now.
So, my plan to hand deliver the lens to a local service center backfired on me.
Lens tests:
http://rhenry74.homeip.net …v/photography/Sigma24-60/
Yeah, that doesn't sound like the way it should be handled at all to me. Hopefully they get you straightened out in Japan, you should have a heck of a lens when it gets back. If I need Sigma service, I think I'll send mine elsewhere.
pointerDixie214 wrote in post #5237817
Just got off the phone with Cameta. Great folks! I was on hold for about two seconds and they helped me out right away.
My order will be shipped out tomorrow UPS ground, so I doubt I will get it until next Monday, but that's OK as I still haven't sold the 18-55mm IS and I still love that lens!
Geez though, I can't wait to play with this one with the dogs!!!!
It's a good lens, AF is actually pretty decent.