Rant here - about Dream Production Australia
This is the short version...Dream Production Australia is sucking.
I ordered things in January and I was promised delivery in February. End of Feb I ring them and am promised they will be here end first week of March. After Easter I call again, hmmm, I don't know let me check where it's got to.
Nothing.
Call again - actually, I call several times and leave messages and send emails. It takes ages before I finally get through and only when I ring from my home number instead of my mobile. I could be paranoid, but it seems odd.
Oh, the courier tried to deliver it, but no one was there and they've sent it back to us in Sydney. I tell Gary, no, that can't be right 1) we're there from 0630 to 1800 every day of the week, 2) my phone number was submitted so if there was a problem someone should have rung me, 3) what courier company, especially in a small town where everyone literally knows you, only tries once without even leaving a note of failed delivery and 4) if it made it to Exmouth in the first place, it would have gotten to me as all the couriers know me and I've gotten stuff that had really bizarre addresses or no address, just my name, on it.
Gary said he'll check on it. Over a week (and more phone calles) later, OK, it's on it's way to you, we found it.
Almost a month after that, still no gear. So I ring him again (once again, I have to try several times to get him). Oh I was going to chase that up. I left a message with them to see where it went but I haven't followed it up.
Ok, I say, shaking my head and fuming slightly, how about you go chase that up and get back to me? I have specifically asked you to ring me as soon as you know what's going on. That was last week, on Wednesday, I think. This morning I have an email from him, finally.
Seems I originally put the PO Box on their web form. I also put the street address, I believe. We do not get mail delivery here. I talked to Gary about this when I did it and explained things to him and he didn't have a problem with it, so it's not like 1) the information wasn't there and 2) the company didn't know about it.
Now, at the end of April after a multitude of false promises and pathetic customer service, he's claiming that "the company director" is wanting ME to pay for the shipping from WA to Sydney because the courier supposedly returned the items to them. They won't deliver my goods until I pony this up.
And then they are changing what they promised to charge for future items.
I have a call into him and am waiting for his return call.
I don't think I'm out of line to expect to not pay that extra shipping on this order. This has been handled extremely badly with no signs of resolution until I called a million times.
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