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FORUMS Canon Cameras, Lenses & Accessories Canon G-series Digital Cameras 
Thread started 29 Jul 2002 (Monday) 17:39
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front panel dent

 
puttick
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Jul 29, 2002 17:39 |  #1

I have unfortunately acquired a small dent in the front panel of my G2 - suspected child-induced "accidental" damage! It is only cosmetic, no functional impairment and I am getting the same superb results as always. But I would like to know if anyone has had a front panel replaced, or replaced one themselves. Is it a return-to-Canon job? Has anyone returned a G2 to Canon UK for rpeair - if so, what was their pricing and turnaround like?
Thanks
Nigel


Nigel Puttick
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Mind ­ Socket
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Jul 30, 2002 22:48 |  #2

I, too have a small dent and another question comes to mind. Does anyone know whether it would be relatively easy to remove the front (metal) panel, do some rough panel beating and reattach? I did see one person's dissection of a G2, and it looks like it may be possible by just removing a few screws.

Of course doing so would most likely void the warranty.




  
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theword
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Jul 31, 2002 08:19 |  #3

I too made a mess of the metal casing on my week old G2 - it was caused by a problem when attaching a Canon tripod.

It was only cosmetic - but very annoying as the unit was so new so I asked Canon if they would replace it under warranty.

They said yes and turned it round in about 2 weeks completely free of charge - top service !

So yes - they do replace the metal part of the casing, but whether you will be lucky enough to get it done under warranty is another matter.....

James




  
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puttick
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Jul 31, 2002 09:59 |  #4

[So I asked Canon if they would replace it under warranty. They said yes]
James, was this Canon UK?
Today, they offered me a fixed price repair at £113!
Nigel


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denisb
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Jul 31, 2002 21:28 |  #5

I replace my dented G1 faceplate and it was very easy. I am pretty sure Canon kept the same construction design for the G2. On the G1 there are 5 screws to remove and they are obvious. Get a proper "phillips" screwdriver that has a good fit, otherwise you may slip off the screws and scratch the body. Remove the battery (for safety), then remove the 5 screws that hold the front casing and gently pull the faceplate away from the body. Nothing comes loose other than the face. The face is made of stamped light gauge aluminium and dents should be easy to bang out with a piece of wood slightly rounded on its end and bigger than the dent itself. It is also advisable to place the faceplate on a semi rigid surface, like a piece of rubber. Tap a little at a time and check the result often. Good luck!
Denis Berger




  
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theword
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Aug 01, 2002 02:47 |  #6

Nigel

Yes Canon UK - The service centre in Elstree.

Looks like I was very lucky - £113 !!! If they were going to charge me that I would have rather put up with the damage!

Have you asked them if you can just buy the face plate so you could replace it yourself ? That must surely work out much cheaper ?




  
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puttick
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Aug 03, 2002 19:49 |  #7

James, I may try them again - I didn't give them my name and I might get someone else on the phone ;-)a

Seriously, this time I will have to ring them as it looks as if my G2 is now developing the dreaded rear corner crack, though it is only a hairline at present. If they will fis this (and their website now acknowledges it) maybe they will do the front cover at the same time (or perhaps they jsut swap out the whole camera for a rear cover crack?)

Nige;


Nigel Puttick
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front panel dent
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