I just received a phone call from Canon USA. They confirmed my serial number and informed me they will be sending me information by email later today.
I asked her where they were doing the repairs, and she told me it was Newport News, VA. I also asked her if they had been doing CPS member first, and she verified that 'unofficially.' She also said they were doing Explorer of Light members first too.
I can conclude that most (if not all) the CPS members have now been contacted, and they're working their way down to people like me. although I suspect I was fairly high on the list because I called quite early in these discussions.
I was happy to get the call because I had allotted some time later today to check on this. Now I can take a nap instead.