-Official- 1D MK III AF Thread.

canonrick wrote in post #4687490
Did anyone have success tracking their repair by going to Canon's link:
www.usa.canon.com/repa​ir
Just sent mine in yesterday.

Yup. Call the 4040 number for your job # and that's all you need.

Great_Cookie wrote in post #4688367
Yeah... I think what's even more worrying now is what cyrn reported (http://forums.clubsnap​.org/showpost....15&po​stcount=1). It seems that over here apparently they AREN'T changing the sub-mirror assembly; merely electronically adjusting it...

Some mirror assy's are being replaced and some stoppers are being replaced. Some other cameras are being adjusted to factory specs. That link you refer to above is nothing new.

Mine was "adjusted" and my camera, which was damn good since day one, is now even better.

defordphoto wrote in post #4690958
Some mirror assy's are being replaced and some stoppers are being replaced. Some other cameras are being adjusted to factory specs. That link you refer to above is nothing new.

Mine was "adjusted" and my camera, which was damn good since day one, is now even better.

I believe it's more of confidence of Canon giving us a permanent fix rather than a stop-gap measure. Especially after what happened to this model earlier.

Personally I am perfectly fine with the "adjustment" they gave my camera. I don't want them replacing anything just for the sake of replacing it. If all the camera needs is an adjustment, then that's all they should do.

defordphoto wrote in post #4693407
Personally I am perfectly fine with the "adjustment" they gave my camera. I don't want them replacing anything just for the sake of replacing it. If all the camera needs is an adjustment, then that's all they should do.

I concur. I only want the camera to be all it was intended to be. If that can be accomplished without any major disassembly/reassembly​, that's a win for me IMHO.

defordphoto wrote in post #4693407
Personally I am perfectly fine with the "adjustment" they gave my camera. I don't want them replacing anything just for the sake of replacing it. If all the camera needs is an adjustment, then that's all they should do.

I agree....

I would have no issue if they are just manufacturing variances that cause such problems, but it seem like it's either some design issue or material issue, both of which would have caused entire batch to be affected similarly. This is also why Canon is able to up front list those "affected" cameras. Since there's a common root cause, why different treatment to solve it?

just contacted canon aus, they have confirmed australians will also get extended warranty and once the details are finalised we will receive an email or letter stating the fact.

cool, good stuff canon au

Mine was fixed in two days in Ljubljana (Slovenia), but I've got no extended waranty, no CF card and even no paper stating something was fixed. Just got my camera back.

I got word from Canon Friday that mine has shipped and I should get it by 3pm today. Canon received mine on Christmas Eve...

Hi All,

My MkIII went in for the warranty repair last week. I called Canon on the monday as I registered/called them on the day their web site was updated and not receieved any contact from them.
The first person I spoke to was very short and abupt with me and said they have a couple of thousand cameras to repair and they are working through the list, but couldn't tell me what position I was, on the list. After asking to speak to a supervisor I was given the number to call Canon at Elstree.
I got through to a very nice gentleman (in Elstree) who arranged for a UPS guy to collect my camera (5pm Wednesday) I got an email from Canon on Thursday @ 9.15 to say they had received my camera and that it should be back with me by next Wednesday.
I got a text and an email this morning from Canon to say advise me that the courior has my camera and it should be with me tomorrow morning.
I can not knock the service once I got through to Elstree.

I can certainly recommend giving them another call to sort it out.

Jules

CIDER wrote in post #4696679
just contacted canon aus, they have confirmed australians will also get extended warranty and once the details are finalised we will receive an email or letter stating the fact.

cool, good stuff canon au

Thanks for the info.

this morning I finally got the e mail I have been waiting for:

We are now ready to receive your EOS 1D Mark III into the Elstree servicecentre for repair. Our current turn around is between one and two weeks.

packed and sent (insured for £2500) in my lunch hour! I will be interested to see if the repair reduces the number of OOF shots in a Hi burst sequence.

Called Canon today learn status of my camera.

Canon rec'd on 12/17. Sent to NJ on 12/27 (actually date I discovered the fact. Could have been sent sooner).

1. Sub-mirror done in VA, plus stopper replaced/fixed.

Now it seems the problem is, "Lost power during firmware upgrade".

Informed customer service person, I had no problems when I upgraded the firmware. His reply was, "This is a slightly different firmware than you upgraded (which was 1.1.3)

As to an ETA for my camera, no one could tell me since "they have quite a few cameras to fix", whatever that means.

Has anyone else with a "lost power" problem been given an ETA, or received their cameras?

Bummer Steve. I was hoping all us stragglers got our cameras returned. Mine came back last week, the 9th i think. I shipped it to Canon on the 17th. As you probable remember, it went to Jersey like yours, for a power failure. At least thats what I heard on the phone. The paperwork had no indication of a problem or fix, so I have no clue why it went to NJ.

I think the firmware line is bunk. Mine, and I think everyone's, have come back with 1.1.3. If its been changed, then Canon didn't bump the revision number. Its possible it's different, but I doubt it.

My guess on the power failure is one of the Techs equipment was bad, and gave a false indication that there was a problem with the camera. I never had ANY error messages, in 20k snaps. Mine was basically returned as soon as NJ got back to work from the Holiday's, so I doubt they fixed anything, but just QA'd it. Though, yours sounds different, since they still haven't got it back yet.

I wish Canon would stop keeping secrets, and accurately update the status page, as well as the completed paperwork. But, they're apparently still afraid of the truth.

Best of luck.