No offense meant but over and over I read comments about people calling in to ck on their camera 2,3 and 4 days later. Why? Canon says approximate 10 day turn around. My 1st phone call will be at 10 days maybe if I have heard nothing. If Canon could spend less time answering the phones and emails and more time working we'd all be better off.
One of the two emails has a PDF attached as the Repair Request Form. In a dedicated box on the right, it says "Once your equipment is received at our Factory Service Center and assigned an order number, you can easily track the status of your repair online at : www.usa.canon.com/repair
".
Those of us (such as me) who are sending a camera to Canon for the first time don't know how that works, so we call. In my case, I got a phone call on a Wednesday, and when I called back they told me I'd get "the email" (it's actually two: one with links to UPS for the shipping label, one with the PDF mentioned above) within 24 hours, and that normal turnaround was five business days from arrival of camera at Canon to arrival of camera on my doorstep. The next morning, I got another phone call; since I was traveling for work and was expecting "the email" in 24 hours, I waited until Friday to call back. This time a different rep said it was now my turn, and was surprised to hear that I'd already been called (but yet I hadn't gotten the email). The second rep said I should get the email within a (business) day and a half; it arrived that afternoon.
If they're that inconsistent in their emails, and I don't know how their repair process works, I'm going to call and ask. Since the normal turnaround suggests that it only "lives" at Canon for 3 days, I'm now a little worried that I haven't gotten that email on the third business day from arrival.
