10D & 20D owners Software

Has anyone loaded up the new software to view RAW images? If so did you uninstall the old Canon software?

Actually, I have a horror story that may be related to this.

I just tried to install the software that came with my 20D in XP (EOSS solution disk) and I already had software installed for an S45. After a series of attempts, I now cannot install the 20D software because it thinks it's on my system already, even though it has been uninstalled - very uninstalled. Let me elaborate...

I knew I had some trouble when I updated the S45 software and the installations only partially uninstalled some of the related software. For instance, I was left with having old and new software (and/or) it's folders still in my Start menu (RemoteCapture 2.6 and 2.7) and still present in the Add/Remove programs list - quite a mess.

Attempts to uninstall with Add/Remove programs, failed.

So I used the Norton Utilities uninstaller to remove the older apps to get ready for the 20D apps. Then I installed from the 20d CD, plugged in the camera, and while recognized by XP, failed to be accessed via any of the new Canon Utilities.

So I then uninstalled the 20d software (and all the old S45 apps) and now the installer tells me that it already is installed and I don't need it. Being quite late and feeling desparate, I embarked on registry cleaning with Norton and Systweak's app to strip any reference to Canon or .tmp files that could tip off the installer that it was once ever installed.

Trying to install the apps individually (aside from the driver) doesn't work either. Sigh.

So - I don't know if I have any useful advice. Perhaps scrape it all out first or just install the the app anyway, just note that you may have duplication that can't be relieved by normal uninstallation. Norton is notorious for horrifically elaborate uninstallations because the automatic ones fail, but didn't anticipate this with Canon.

Sometimes I miss my Mac.

This might sound like a dump question, but I'll ask anyway. Did you reboot after each un-installation.

Thanks for the info, I'm going to uninstall all of Canons 10D software, reboot & defrag before installing the software for the 20D.
Thanks for the info I was hoping I could just run the new software over the old stuff.

nth, if worse comes to worst, do it manually.

Delete whatever files are left in related directories, files with relevant names, and delete all entries in the windows registry. That shoulf clean it up pretty good.

When I got my 10D, I installed the Canon software without uninstalling the software for my G3. It worked without problems, and I can view both my G3 and 10D images using the Canon software now.

I have the software for the 10D, FVU, installed alongside EVU and DPP with no problems.
Scott

Ccm, thanks for the tip, I did that which helped and led me to the final solution - removing files created by the installer during intallation.

If you're interested, see my post in this forum: "Anyone have problems installing Canon software" I detail the solution and also what can trip up System Restore.

Cheers!

(paste from another topic "Anyone having problems with Canon software...))

UPDATE!

Good news. Like many of you, I now have ALL my apps running and playing well together. For a while there, I found that Camera Window was no longer downloading pix from my Canon S45 in Zoombrowser after the EOS apps were installed and I erroneously tried to have Zoombrowser access the 20D. I fortunately created a System Restore Point in XP after I reinstalled the original updated apps for the S45 and verified that they were working.

So, I did a System Restore, uninstalled Camera Window and reinstalled it with the latest Zoombrowser updater from the Canon site. Then I reinstalled the EOS apps, and now, all is well. I am limiting Zoombrowser and related apps to the S45 from now on (although I may get adventurous and get the 20d in there too).

I've since found that my troubles may have stemmed from a bad update in the past and overlapping installlations. I got an i950 printer with Zoombrowser also and apps that "plug-in" to it (Easy Photo Print - not bad in the latest updated version, btw) and I may have created a conflict by installing another Zoombrowser at the time - I had some duplicate folders and uninstalls that didn't "work". So I had issues that finally came back to bite me with the addition of the new driver and apps.

The good news is: you CAN have it all. Just follow the directions TO THE LETTER - restarts, uninstalls, updating, etc.

One thing that was helpful was a tip in one of the readmes - if after installing a new camera and the old camera has problems connecting - Go to Control Panels/System/Device Manager/Imaging Devices and uninstall the bad camera and restart. Then reconnect the bad camera - and all will be well.

I have been trying software for photo management for months - iView, Portfolio, Brilliant, iMatch, etc. but for simple downloading and nice flexibility printing from within the same app (borderless 4x6, etc.) Canon's tools haven't been bad. I am still going to go with iView MediaPro for it's organizing, web output, speed, embedded IPTC keywording and fast nice interface but I'm glad I have the Canon apps for printing for the time being.

Whew.

Cheers!