Brought the lens back and the salesperson didn't quite believe me but called Canon support and was told it should be silky smooth (which it was not). The salesperson said he felt it was engaging and he could feel the gears turning like it was a positive thing. The zoom and the lens work perfectly. The point was that I thought they forgot to lube the gears (not sure how the mechanisms work). We finally agreed. So, he ordered a new one and in the meantime I can still use this one. Bad news is that the lens is backordered. Apparently, Henry's have 19 on order.
I am about to order a 20D so we will see how they can turn things around.
D