BHphoto, can i return if i bought the wrong item?

hello fellow POTN'ers

i placed an order last week under the impression that i was buying the same impact light stand that came with my lighting kit i bought from them.

it turns out, that i bought a 6ft stand instead of the 8ft air cushioned one that matches the rest of my light stands.

granted, it is my fault for not researching before i bought it, but would BHphoto accept a return in a situation like this?

thanks

eric

Got it from B&H website

Return & Exchange

At B&H our goal is to ensure you are completely satisfied with your purchase. If for whatever reason you are dissatisfied with your purchase, you can return it to B&H within 15 days of receiving the item(s) (Subject to the rules and policies set forth below), at which time we'll gladly exchange it for another item or give you a refund for the full amount of the original purchase price (excluding shipping charges), whichever you prefer. All returned or exchanged items must be in new condition, unregistered, in their original box, and include all packing material, blank warranty cards, manuals, and all accessories.

Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.

You should be fine. Their customer service and return policies are excellent.

thanks for the replies guys

i read their return policy on their site, but i just wanted to make sure before i went ahead and called / emailed customer service.

You should be just fine, especially since you are switching items. Stuff happens, it's okay. They will be more than happy to help but since it was your wrong doing and not theirs, you'll have to float the bill for shipping the light stand back. But, meh.... just eat it and get the right one to match the others, it'll be fine

Ok quick question again, if i recieved an RMA number from them and ship the item back, can i go ahead and order the right item?

How will i get credited for the return? What I wanted to do was return the item, get store credit or something then pay the difference for the right light stand.

But it would be the same if I just bought a new light stand and just waited BH to refund my original purchase right?

Ask them.

I called earlier today, the could not understand the guy for the life of me.

When you return for a refund, do they credit your bank account or give you store credit?