FINALLY Canon responds to my 1D mark III repair they've had for over 2 MONTHS!! -- Canon Digital Cameras in photography-on-the.net forums

soft-hearted weenie-boy

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Jan 31, 2008 10:47 | #1

For those of you who don't know, I sent my 1D mark III to Canon for repair. That was NOVEMBER 27, 2007. It's been over TWO MONTHS. I've called so many times only to get the run around. "These repairs take time yada yada yada" I got an intermittent Err99 and the mirror wouldn't flip up.

I finally got a shipment from canon yesterday and this is what I found:

IMAGE: http://www.nightanddayphoto.ca/misc/forumpics/wff/MarkIIIReturned.jpg

IMAGE: http://www.nightanddayphoto.ca/misc/forumpics/wff/MarkIIIRepairReport.jpg

This surprised me. It is complete with a letter stating my warranty has been extended a year from this date.

Good thing they gave me a camera that does not fall within the sub-mirror recall serial numbers.

I don't know what to think... I was annoyed they took so long, but happy they gave me a new camera. But should I be happy that CPS canada weren't competent enough to fix my old camera??? Because they've sure done some crappy work on my lens calibrations and repairs.

What do you think?

-Lloyd
The BOUDOIR - Edmonton Intimate Boudoir Photography
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Mark001

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Jan 31, 2008 10:51 | #2

picturecrazy wrote in post #4823036

What do you think?

Be happy you got a new camera, and go out and take some pictures!

- Mark
1D Mark III, 20D, 400 F5.6, 24-105 F4 IS, 17-40 F4, 70-200 F2.8 IS, 100 F2.8 Macro, 1.4xII, 580EX II

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stathunter

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Jan 31, 2008 10:55 | #3

Lloyd,
Seems like WAY too long to be waiting for a fix/repair/replacement. I would complain to someone important at Canon. It should not take that long........ever!

Scott
"Do or do not, there is no try"

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Mark_Cohran

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Jan 31, 2008 10:55 | #4

Mark001 wrote in post #4823066

Be happy you got a new camera, and go out and take some pictures!

Ditto! But, I have heard so many stories about Canon Canada service that it makes me wonder what's going on there.

Mark
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stathunter

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Jan 31, 2008 10:59 | #6

I did a quick check on the serial number.............bad news it was a demo unit.

Scott
"Do or do not, there is no try"

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Ben Daniels

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Jan 31, 2008 11:01 | #7

Perhaps it got shipped to Canon Cambodia by mistake :-)
BTW it looks lovely! I want one...
.

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T.D.

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Jan 31, 2008 11:04 | #8

Looks like they did the right thing. Congrats! Be happy.

Take a picture, it lasts longer(My Gallery)

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Woogie

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Jan 31, 2008 11:08 | #9

I think you should do Canon a favor and let their main headquarters know about your dissatisfaction about Canada CPS. If a division of their business is the 'weak-link' that is driving their customers away, they ought to know about it.

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TomTomTuning

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Jan 31, 2008 11:15 | #10

Yea, 2months sucks but gosh i would be happy i got a new camera.

Gosh must be nice.

5D Mark III, 40D, 17-40L, 24-70L, 50L, 70-200 F2.8L IS
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SoaringUSAEagle

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Jan 31, 2008 11:20 | #11

Congrats. Its just too bad Canon took over two months to get a new body to you.

5D4 | 50 1.4 | 85L II | 24-70L II | 70-200 2.8L IS II

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statsman

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Jan 31, 2008 11:22 | #12

stathunter wrote in post #4823121

I did a quick check on the serial number.............bad news it was a demo unit.

I wonder if demo means Canon took the camera out of the box and tested it (post-production) before sending it to the OP as a replacement?

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picturecrazy
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soft-hearted weenie-boy

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Jan 31, 2008 12:17 | #13

maybe it is a demo unit. All I know it's there's a good chance it's probably a helluva lot better than my 16K actuation Err99 prone bad sub-mirror unit.

It looks brand spankin new. The number of clicks on it was 20 when I got it.

I'm happy. Now I gotta test it and put it through it's paces before my next wedding in just over a week.

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spxxxx

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Jan 31, 2008 12:47 | #14

They probably lost yours.............

Simon Revill
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Photorebel

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Jan 31, 2008 12:48 | #15

Mark001 wrote in post #4823066

Be happy you got a new camera, and go out and take some pictures!

Absolutely!

-Jeff
5DIII, 60D, 50 f/1.2L, 85 f/1.8,100 f/2.8L, 24-105f/4L
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