lil_miss wrote in post #4960070
Our 17-55 went in on 30th January and HASNT EVEN BEEN LOOKED AT!!!!! GRRRRRRRRRRRRR I rang them and abused them today after getting told last week that things are taking 15-20 working days to even be looked at. Today is WORKING day 17. Apparently now its finally being escalated or so they say. Not to mention I dropped it off at Photo Warehouse on the 24th of Jan and it took a week to get to Canon

We used the service form with everything exactly as they wanted it, including Visa for the inspection prepayment, and delivered it to Canon in North Shore.
I would never trust the performance, or the inter-company relationships, of a dealer.
I couriered a 17-85mm lens to Canon, with the form on 5 Dec.; inspection charged on 7 Dec., repaired by 14 Dec with new focussing motor.
My daughter's 17-85mm failed at the same time, but she managed to get it serviced while they were closed for Christmas!
Using the right form, prepaying and not having an intermediary that Canon has to work through seems to increase the likelihood of fast processing. You may well be right on the warranty question - they don't improve the revenue-earning performance of the technicians.