Why do companies even have e-mail addresses?

It's so rare to actually get a response via e-mail from a large company. Why do they even bother giving an e-mail address or a contact form. It just makes them look bad when they don't respond.

Most of them have phone numbers. I hardly ever trust an email address for a company to be monitored effectively - they'll pick up mostly spam, so I bet lots of customer emails are simply deleted without being read.

I spend my money with people who respond within a day or two, & don't have phone numbers that reply with "Press one for English".

The rest don't care enough about customer service to matter to me.

I have had pretty decent luck getting responses back from many companies, even large ones via email. I see those as the ones wanting to keep my business as they have a pretty decent customer service program.

One right now is on hy sh*t list. Not only are they ignoring email, they ignore phone calls as well. Worst customer service I have seen in a long time. So, stay away from Fisher Paykel appliances. They look noce but those folks do NOT stand behind their equipment.

There was an article in a local paper about just this problem the other week.

Apprently a lot of companies are now removing email contacts altogether, or finding new ways of better responding.

On a different apporach, I'm about to go work for a company that only handles customer service and sales querrys by email.