Why L Plates? Why RRS plates over others?

Rey wrote in post #5100214
I still haven't heard from RRS regarding my order which I'm sure is held up because of this. I'll probably email them today to check the status, but the lack of communication shows poor customer service IMHO. If they were an eBay merchant they'd get a neg feedback.

I'm thinking of canceling and just ordering the Kirk stuff.

Well, they are a small operation and that's one of the reasons I say they have poor customer service...not just because they are small, but because their small size affects customer service. There are plenty of small companies that have wicked customer service. Upstrap comes to mind.

Wimberley has also been awesome, from my experience and they are a small company too, so I don't think it's a valid excuse.

Do I have a bit of an axe to grind? Yes, but that's because RRS shipped me a damaged $600 tripod once and when I called to ask to exchange it, they told me "too bad, but you'll have to contact Gitzo". For the prices they charge, you'd think they took better care of their customers.

Well I stuck it out and finally received my order from RRS. I caved in and asked them to replace my B2 LRII with a full BH-55 LR which delayed my shipment for a couple of more days. I'm glad I waited. Definitely a worthwhile purchase for me and I'm going to build the rest of my support system around the RRS set-up.

Rey wrote in post #5199628
Well I stuck it out and finally received my order from RRS. I caved in and asked them to replace my B2 LRII with a full BH-55 LR which delayed my shipment for a couple of more days. I'm glad I waited. Definitely a worthwhile purchase for me and I'm going to build the rest of my support system around the RRS set-up.

So... just to clarify:

You ordered a bracket for your camera. The item was listed as being 'in stock' --and they took your order. Only after contacting them at a later date were you informed that you were #26 in a 46 person queue. You just got your order for a metal bracket four weeks later.

two things:

1. You are a much more patient person than I.
2. For a company too keep a customer on the hook like that is quite crap.

Stuff like that can get overlooked. Once you get their equipment in your hands and on your gear, its hard to look back! I haven't found any other company offering a product set that I find as effective as theirs.

CORRECTION: I have found another company...Think Tank Photo! Good stuff, good service!

ian408 wrote in post #5070878
An L bracket is larger and on some bodies, makes accessing the remote port difficult. This is true with the Canon 1D series and the RRS L brackets.

No problem accessing anything with the RRS L plate on my 1dmk2.

opus13 wrote in post #5228268
So... just to clarify:

You ordered a bracket for your camera. The item was listed as being 'in stock' --and they took your order. Only after contacting them at a later date were you informed that you were #26 in a 46 person queue. You just got your order for a metal bracket four weeks later.

two things:

1. You are a much more patient person than I.
2. For a company too keep a customer on the hook like that is quite crap.

I ordered a few things but it was the lever clamp that was backordered. After re-reading the confirmation email that they sent after I made the initial order, they do state that the order process does not tell you if an item is out of stock and that an item ordered could very well be out of stock. I could have cancelled my order since they gave me ample time. I chose to show a little patience and I'm glad I did.

It still would have been nice if they could have sent a follow-up email advising me of the status of the items I ordered. The person I was in contact with was very helpful though once I initiated communication.