Canon Service... ? (Your experiences?)

So my 70-200 is back focusing pretty badly and it is making my images rather soft. I have to shoot a rugby game next week so I have to wait before I send it in to the canon service place. I have only had the lens for 2 weeks so it is still under warenty.

I was wondering if any of you have sent in you lenses with front/back focusing issues to have them repaired? Was it fixed? Was it done in a timely manner?

Also. What should I ship it to the canon service center in and what do I include in the package?

I am so heated about this. I was so excited about this lens that I denied it for a while the the pics were soft. Out of every 100 pictures I take... I would say about 70-80% of them are not sharp or on focus. It is really upsetting...

crazyskillz07 wrote in post #5314092
So my 70-200 is back focusing pretty badly and it is making my images rather soft. I have to shoot a rugby game next week so I have to wait before I send it in to the canon service place. I have only had the lens for 2 weeks so it is still under warenty.

I was wondering if any of you have sent in you lenses with front/back focusing issues to have them repaired? Was it fixed? Was it done in a timely manner?

Also. What should I ship it to the canon service center in and what do I include in the package?

I am so heated about this. I was so excited about this lens that I denied it for a while the the pics were soft. Out of every 100 pictures I take... I would say about 70-80% of them are not sharp or on focus. It is really upsetting...

just bubble wrap the lens with both end caps. no filters, tripod rings or original box.

canon service has always done me right and in a very timely fashion.

good luck!

ed rader

Thanks ED rader. The reason why I am so concerned is because I don't really get how they can fix it. Are they going to take apart the lens or something?

crazyskillz07 wrote in post #5314129
Thanks ED rader. The reason why I am so concerned is because I don't really get how they can fix it. Are they going to take apart the lens or something?

Its done with software.

crazyskillz07 wrote in post #5314129
Thanks ED rader. The reason why I am so concerned is because I don't really get how they can fix it. Are they going to take apart the lens or something?

i think they have to dissemble the lens somewhat to adjust the elements. some guys will include a CD with pictures that make their case but i never do.

i think the service is pretty routine and the longest it's taken me to get a lens back from canon irvine was 8 days.

good luck!

ed rader

This blows. And I know that if I do end up renting the 120-300 it is just going to make me want to buy one... lol

Anyone else want to share canon service experience... please do..

I know it's frustrating but when you get it back you'll know for sure that it works well. I felt my 24-105L was soft but tolerated it for almost a year. Sent it in for calibration within the warranty period and sure enough, it came back much better than when I sent it in. The only negative aspect for me is the way they track the lens. I sent it in per instructions and it took about 4 days for them to acknowledge receipt it. It came back within 2 weeks. Overall good experience with Canon.

Ds MkII replaced shutter/motor under warrenty. It was out of my hands for 2 weeks including shipping time.
Couple days wasted as I was away and there was some warrenty questions.

If you contact them in advance, packing instructions will be privided. If you send the origional box, you risk losing it.

I am a happy camper.

I dropped my 24-70 down and embankment on to rocks.. ugh. I took it in to Canon and had it back in a week. They replace 2 of the element groups and repaired all of the damage and only charged me $200.00 of the $650.00 they could have charged. I'm still not sure why, but other than some cosmetic damage, it works beautifully. I have also had my 20D "refurbished" got it back in 7 days cost $250.00.. Seems that is all I every pay

Great service, Excellent Customer Service and really friendly people at the Irvine facility. I have seen many people bring in a camera for cleaning and get it back within 30 minutes. I've seen 25 people in the waiting room. It is a lot like a doctors office!

Wrap it in bubble wrap with the lens cap and end cap. If you go to their website, you can make a reservation and let them know what the problem is and when you'll be sending it in.

Thanks everyone. This is starting to seem much less stressful now. I was looking on the canon website but I could not find a listing of the facilities I would use. I have to search again. Where it the Ivrine facility?

[QUOTE=crazyskillz07;5​314383]Thanks everyone. This is starting to seem much less stressful now. I was looking on the canon website but I could not find a listing of the facilities I would use. I have to search again. Where it the Ivrine facility?[/quote]

southern california.

ed rader

crazyskillz07 wrote in post #5314092
So my 70-200 is back focusing pretty badly and it is making my images rather soft. I have to shoot a rugby game next week so I have to wait before I send it in to the canon service place. I have only had the lens for 2 weeks so it is still under warenty.

I was wondering if any of you have sent in you lenses with front/back focusing issues to have them repaired? Was it fixed? Was it done in a timely manner?

Also. What should I ship it to the canon service center in and what do I include in the package?

I am so heated about this. I was so excited about this lens that I denied it for a while the the pics were soft. Out of every 100 pictures I take... I would say about 70-80% of them are not sharp or on focus. It is really upsetting...

I just went through the same thing with a 300 F4 IS. It took two trips, and probably would have been more if I did not receive the escalation # from a poster here.

I sent mine wrapped in bubble wrap, original box, with examples on CD.

Canon has very serious CQ issues in terms of focus. Bummer to hear this. I know exactly what it's like.

If they don't fix it right the first time, let me know and I will give you the number. It's around here somewhere. The fact your lens is brand new gives you alot of leeway. They should pay for shipping as well. Ask for a label to Irvine CA.

Mike55 wrote in post #5314414
I just went through the same thing with a 300 F4 IS. It took two trips, and probably would have been more if I did not receive the escalation # from a poster here.

I sent mine wrapped in bubble wrap, original box, with examples on CD.

Canon has very serious CQ issues in terms of focus. Bummer to hear this. I know exactly what it's like.

If they don't fix it right the first time, let me know and I will give you the number. It's around here somewhere. The fact your lens is brand new gives you alot of leeway. They should pay for shipping as well. Ask for a label to Irvine CA.

I asked the guy if they pay for shipping and he said I have to pay for the shipping to the facility and they send it back for free. The guy said I would be sending it to somewhere in New Jersey. Should I still ask to send it to Irvine? Are they better with repairs or something?

I think you will be fine with sending it to the nearest facility. Less travel time the better. Maybe you want to drive it there

You've had this lens for just two weeks? Why not take it back to the retailer and get another?

-js