Exposuremanager Customer service

Exposuremanager Customer service - What gives ?

I'm having Issues with domain mapping and Not to happy with the time it's takes for them respond. Is there any place to go for help?

Wow - Wonder what it would be like if one of your customer had order problems??

They have an unofficial yahoo group. Have your tried there?

What's the problem. Maybe we can help.

I've never had a problem with their support and find they respond within 30-60 minutes for most of my quesitons.

bwolford wrote in post #5481041
They have an unofficial yahoo group. Have your tried there?

What's the problem. Maybe we can help.

I've never had a problem with their support and find they respond within 30-60 minutes for most of my quesitons.

Wow- I wish I could say that.

I added a Cname to my DNS of acounts.exposuremanage​r.com
and the alias was my website ####.com. Evertime I try the enter my web address into EM Domain Mapping it tells me Your domain name is not (yet) registered as a CNAME to "accounts.exposuremana​ger.com". Please check your DNS settings; consult your internet provider if necessary.

It's been over 24 hs since I made the change with godaddys server Go figure ??

You need to wait at least 48 hours (Assuming "over 24 hours" is still less than 48 hours). 24 hours is not long enough.

HaroldC3 wrote in post #5481271
You need to wait at least 48 hours (Assuming "over 24 hours" is still less than 48 hours). 24 hours is not long enough.

Thanks

And you realize only www.yoursite.com or yoursite.com will be mapped, not both?

This is not a problem on Exposure Manager's side. The cname needs to be propogated to appropriate DNS servers and it can be very quick to very long (48 hours is pushing IMHO, but not unheard of). It has to get to the top level domain servers and then be propogated back down.

From the Exposure Manager web site:

Go-Daddy - typical setup:
As reported to us by our users who use "Go_Daddy" as their domain manager, the correct way to enter the CNAME alias information in their administrative area is as follows:

• CNAME alias = your domain name
  
• Points-to-name = accounts.exposuremanag​er.com

1. Go to http://www.dnsstuff.co​m/
   
2. Enter your mapped domain in the 'DNS lookup' box (top right)
   
3. Set the drop down menu from 'A' to 'CNAME'
   
4. Click on 'Lookup'

bwolford wrote in post #5481041
I've never had a problem with their support and find they respond within 30-60 minutes for most of my quesitons.

I second that. They're awesome.

I am amazed that anyone is receiving bad service from them based on the incredible experiences I have had.

I once had a problem creating a coupon code a few weeks ago and sent an email to their general address listed on their site at about 1:00am EST. I went to bed and figured I would hear from them at some point the next day. Instead, when I checked my email at 8:00am the next morning, I had received two messages from their webmaster acknowledging the problem and then notifying me of it being corrected. I also had an email from a customer service rep who was checking to make sure it had been corrected AND I had two emails from the president of the company explaining in detail what had gone wrong, apologizing for the inconvenience, and offering me a discount on my next month's fee.

That experience alone has made me an advocate of Exposure Manager ever since.

Go-Daddy - typical setup:
As reported to us by our users who use "Go_Daddy" as their domain manager, the correct way to enter the CNAME alias information in their administrative area is as follows:
CNAME alias = your domain name
Points-to-name = accounts.exposuremanag​er.com
Have you done this?
Did I do it (the first step) correctly...? Checking your CNAME entry:

To verify that you, or your DNS registrar, correctly setup your CNAME, please follow these steps:
Go to http://www.dnsstuff.co​m/
Enter your mapped domain in the 'DNS lookup' box (top right)
Set the drop down menu from 'A' to 'CNAME'
Click on 'Lookup'
On the next page you get a table. For the first row, these values have to appear. ANYTHING ELSE IS INCORRECT!
Domain: your mapped domain
Type: CNAME
Class: IN
Answer: accounts.exposuremanag​er.com.

I would love to check it but --
Enter your mapped domain in the 'DNS lookup' box (top right)
There Is no top right box DNS LOOKUP . Any Ideas ?

Try nslookupinstead

Put your domain name (ie yoursite.com) in the first field and change the last to CNAME.

If accounts.exposuremanag​er.com doesn't come up, it still isn't propogated.

There are a variety of tools that do the same thing. Search NS Lookup or DNS Lookup on yahoo or google. When you search, look for CNAME records. You won't get this working until the results shows accounts.exposuremanag​er.com and if it's not happening by now, contact godaddy not exposure manager.

Big time thanks

I need to join that forum.

Paul