Thanks Canon

No seriously, a big thanks to Canon Australia - its good to know they stand behind their products.

Long story short, 40D about 3 months old and 24-105L about 1 month old, and have never been all that happy with exposure or sharpness so took the plunge and took the camera + lens back to Canon, along with a written description of what I thought was 'not right' along with some test images on a CD.

The service sheets came back with (40D) - adjustments performed to Auto focus and Auto exposure. Pixel compensation performed, cleaned and tested all functions. As for the 20-105L - Best focusing performed, cleaned and tested all functions.

All up, 7 (working) days and no charge

The camera is now a pleasure to use, lens is tack sharp and exposure is (maybe) about +1/6EV which is not such a bad thing

I know someone will come up with that for around $3,000 (AU) for camera + lens you should expect it to work 'perfectly' straight out of the box but for the minimal fuss in sending it back for service & checking - well worth it

well, good to hear !

Nice to hear that, enjoy your ‘new’ camera and have fun!

did you send the camera to Sydney in the mail or did you personally deliver it.
good to hear your camera is going well.

Did you go direct to canon or via the retailer?

Can you post a the test shoots before and after ?

Red Dot wrote in post #5495604
did you send the camera to Sydney in the mail or did you personally deliver it.
good to hear your camera is going well.

I dropped in personally, as I drive past every afternoon on my way home from work

coalcliff wrote in post #5495686
Did you go direct to canon or via the retailer?

Straight back to Canon - I always prefer to go direct rather, than through a middleman as it tends to save time, and confusion

vchavez wrote in post #5495860
Can you post a the test shoots before and after ?

Haven't done any test shots yet as the weather here at the moment (after weeks and weeks of rain) is almost perfect and I tend to do most of my 'test' shots when the weather is lousy

CB357 wrote in post #5495937
I dropped in personally, as I drive past every afternoon on my way home from work

Great if I need any work on mine I will send it to you!!!

By the way, mine has a small speck in the view finder should I part with it for a week to get them to fix it under the warranty.....I will have bad cold turkey!!

coalcliff wrote in post #5496091
Great if I need any work on mine I will send it to you!!!

By the way, mine has a small speck in the view finder should I part with it for a week to get them to fix it under the warranty.....I will have bad cold turkey!!

no, same thing happened to me, just got a rocket blower and blew the mirror and underneath the pentaprism, all gone...try it first. then if it really bothers you send it in.

I tried it with the garden blower and now their is more dust in there... what shall i do, keep pulling your leg or say gotcha!

Hmmmmm This brings up a good question. Seeing how the camera is now almost "new" does this mean he needs to produce a duck shot? I think so.
hjs


Glad to hear a good story about Canon customer service. hjs

CB357 wrote in post #5494840
Pixel compensation performed

I want this on my 40D...

Whatever it is..!

Seriously - what is "pixel compensation"?

Keith R wrote in post #5509208
I want this on my 40D...

Whatever it is..!

Seriously - what is "pixel compensation"?

I had 2 dead pixels and a few 'hot' ones - I guess Canon just mapped them out