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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 10 May 2008 (Saturday) 10:29
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Local Hero

 
mattograph
"God bless the new meds"
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Location: Louisville, KY
     
May 10, 2008 10:29 |  #1

I have to share a story.

Last September, after about 2 years of a Rebel XT, I upgraded to a 30D at my local camera store. I had researched the pricing, and knew that I was paying about $100 more, but I liked the idea of having someone close by in my pocket to help if I ever needed it.

For once in my life, good call.

My first problem was the 18 - 250 Tamron Lens I purchased. At 6 weeks, it developed a MASSIVE case of lens creep. I took it back, and they exchanged it. I asked if I could take credit against a piece of L glass, and they said sure. Wound up with the 24 - 105 L.

Two months later, I have saved up the cash for the 70 - 200mm 2.8 L. Went in, and they matched the b&h price, plus $50. Paid more, but I am making friends, right?

The 70-200 was never right. I fought with it and fought with it, but it sucked on my 30D (sharpness) and on my 40D as well. So I called Canon. Since its 3 months old, it needs service. I take it to the store, and they offer to send it in for free, saving me $25. Cool.

Then one of my instructors at school is fiddling with my 40D, and says "man, your images are soft." We grab another 40D in class, and sure enough -- at 100% they are much softer.

I bought the 40D on the April 2nd. Took it in yesterday to the store. They looked at my images, and offered to EXCHANGE the camera.

In two hours I will have a new 40D.

Bottom line -- local works for me!

Just had to share.:)


This space for rent.

  
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Just ­ Be
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Location: Seattle area
     
May 10, 2008 10:56 |  #2

Great story. Your a lucky customer to have such a great camera store to deal with.



6D, 60D, Various L and non-L Lenses and more gear than I have time to use. ;)

  
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LBaldwin
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May 11, 2008 05:05 |  #3

OK but who is the Camera store!! They should be applauded!! It damn hard to get customer service like that - anywhere!1


Les Baldwin
http://www.fotosfx.com (external link)

  
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mattograph
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"God bless the new meds"
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Location: Louisville, KY
     
May 11, 2008 12:02 |  #4

Murphys Camera in Kentucky and Indiana.

Teh da best!


This space for rent.

  
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MrsKitty
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May 11, 2008 19:50 |  #5

That is some awesome customer service!




  
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Local Hero
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