I always find go the extra for your customers... things we've done:
- Customer Service is #1.. always be available for Q&A at an event, answer all emails and phone calls FAST.. people like that
- Get a toll free number... simple, cheap.
- Make sure you have nice full colour flyers and business cards
- Act professional at all times while at a shoot, and only hire professionals to freelance or work with/for you
- Finally, offer a great product which is value for you client, but still makes you a good living. You don't have to give anything away, if your product is worth what you charge, it will sell