Hey everyone,
I purchased a lens through B&H photo a little over a year ago, and I purchased the 3 year extended pro mack warranty with it. Well recently the lens started jumping all over the place while focusing (where after it focused it would finally start working until you turned the camera off, then it would do it again), and so I sent it in for repair. Well, it turns into a huge ordeal, and 2 days before the "the lens will be repaired withing 15-20 business days" deadline they quote, i get an e-mail stating:
"We have ordered parts for the repair of this lens, and they should be in withing 6 weeks. We will send you notification when it is ready to ship."
of course to this I said "no, blah blah, contract, 15-20 business days, etc"
and i get a response back that said, literally 2 hours later by e-mail:
"Greetings,
We have received parts for your lens yesterday. My technician has stated that he will have it completed before this Saturday."
The parts that were supposed to make it in after 6 weeks mysteriously show up 2 hours later?
I get the lens in yesterday, and it's in worse shape than it was when I sent it in. For one, when I put it on either my 20d or 5d body, it jumps around MORE and never focuses. Not once. Another thing it's now doing, is it will not zoom all the way to 200mm, but it gets stuck at exactly 135mm.
Rediculous
So yesterday, I called and left a message to call me back, call again this morning to the manager who gave me the "it'll be shipped out saturday" line, and called again a few minutes ago, and left a total of 4 messages over the past 36 hours. I'm beyond pissed.
So let this go to show anyone, that if you're considering buying a Mack Camera Warranty, do not do it. I have had a terrible experience with them, and apparently this is why B&H photo is not dealing with them anymore.
Has anyone else had any dealings with them?
RIP my trusty 70-200 
hah
