I'm assuming GyRob still has the lens...does he?
Most of the softness wide-open that the money samples show look very similar to the "soft glow" effect of the 120-400. My tammy 70-200/2.8 does this to a lesser degree at f/2.8 and then gets almost perfect at f/3.2. With a 1.4x TC, that same 1/3 bump from f/4 to f/4.5 is night and day! I don't know why this is so much the case, but it seems to be popping up with a lot of zooms I've seen lately. A good example of how effective this bump is: my tammy was shown almost identically equal in IQ and color to a canon 70-200 2.8L IS sample at 200mm-f/2.8, and then better than the Canon with both at f/3.2. This is something that I think is worth investigating.