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FORUMS ➔ Cameras, Lenses & Accessories ➔ Canon Accessories 
Thread started 31 Jul 2008 (Thursday) 14:30
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Kudos to Tamrac

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Jeff
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Location: 42° 34' N 87° 55' W Kenosha, WI
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Jul 31, 2008 14:30 |  #1

Just wanted to share a positive experience with Tamrac.

A metal part connecting the strap to the bag gave out and broke allowing the bag to fall. No damage to any gear but it sure did scare me.

I called Tamrac and an actual person answered after a couple of rings. She got me to the replacement parts person. I described the part that broke and she said, "OK, I'll get a new one in the mail to you".

Wonderful customer service. THANKS TAMRAC!


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Jeff
70D | Tokina 12-24 | Tamron 17-50 f/2.8 | Canon 28-135 IS| 430EX
Astrophotograpy: QHY268m, Astronomik Deepsky LRGBHaO3S2 filters, Meade 10" SCT, Astrotect 130EDT APO (.8x), iOptron CEM60 to keep it all off the ground.
MY AIRPLANE PICS (external link) | MY ASTRO PICS (external link)

  
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mleone
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Location: Florida
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Jul 31, 2008 15:48 |  #2

Good deal!

They really need to make stuff like that out of steal not nickel alloys.

:D My goodies

  
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thescottandrew
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Jul 31, 2008 16:07 as a reply to  @ mleone's post |  #3

good for you, i love good customer service


  
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Kudos to Tamrac
FORUMS ➔ Cameras, Lenses & Accessories ➔ Canon Accessories 
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