I will work on my own computers, my mother's computer and my mother/father in-law's computer. It took me a few years to learn this. My standard answer to people with computer problems now is "Buy a Dell". Then when they have problems and ask me for advice I tell them to "Call Dell.". Much easier this way.
When I do work on computers for my immediate family, my first question is - "Do you have a restore disk or an operating system on CD/DVD." If the answer is no, then I advise them to obtain a restore disk or purchase an OS, then call me back when they get it.


