[Question] Expected life of body?

joeseph wrote in post #6389275
good spotting! - taken at Puke at one of the Auckland motorcycle club meets earlier in the year.

cool, yeah i've been there couple of time watching the d1nz or just open day.

theflyingkiwi wrote in post #6389641
the camera should last a longer than that. I had a 10D for 4 years. Didn't have any problems with it all.

sorry to hear about the problems, find out the cost of getting it fixed and the cost of getting either the 40D or the 50D. and then figure it out from there.

yeah, I actually start to think I got a not up to standard quality when around low 3000 shutter clicks the shutter button start to playing up. At that time I still can use the camera with the battery grip shutter button or cable but now its completely dead with just 4568 shutter life
to fix cost me $656, 40D $1600 and 50D $2250 (both body only)
the shop manager told me yeah it shouldnt died that early. but since camera is with Canon service center I will ask Canon service center to fix it without charging me the 656 for consumer guarantee act. if they refuse then I will let them sort things out with the shop i guess.

leadweight wrote in post #6390404
Digital cameras don't usually wear out. They get dropped or become technologically obsolete.

yeah, what I know normally the shutter life end first. for me i don't really mind if its obselete, as long it take good photo its all what matter to me. I don't mind using 30D for 5 years or even as long as possible until it died and not repairable anymore but not in 1.5 years only

ae86trueno wrote in post #6390790
yeah, I actually start to think I got a not up to standard quality when around low 3000 shutter clicks the shutter button start to playing up. At that time I still can use the camera with the battery grip shutter button or cable but now its completely dead with just 4568 shutter life
to fix cost me $656, 40D $1600 and 50D $2250 (both body only)
the shop manager told me yeah it shouldnt died that early. but since camera is with Canon service center I will ask Canon service center to fix it without charging me the 656 for consumer guarantee act. if they refuse then I will let them sort things out with the shop i guess.

ouch, that's a high cost for a repair. Have you looked for a 2nd 30D on trademe?

but hey give it a go with canon and see what happens. No harm comes from trying

This sounds frightening. Hope mine never breaks down. If it did, I'd cry like a child.

Let us know how this turns out regarding the store, be intresting know what they have to say about it and don't let them squeeze their way out .

Also incase you didn't know and happen to buy the camera on a Gold credit card this often means you get one extra year extended warranty ontop of the standard, they do this to encourage people to use their credit card for large purchases but many people don't really know or think about this feature. If you did buy it on a gold card your bank should be able to help.

Good luck and keep us posted.

theflyingkiwi wrote in post #6392995
ouch, that's a high cost for a repair. Have you looked for a 2nd 30D on trademe?

but hey give it a go with canon and see what happens. No harm comes from trying

Yep, crossing finger now . hopefully I hear good news today, I just calculated actually its $791.. have to pay 135 before they start to look at it. Agree, its a very high cost and thats the reason I ask Canon or maybe between Canon and the shop to sort things out.

fWord wrote in post #6393499
This sounds frightening. Hope mine never breaks down. If it did, I'd cry like a child.

To be honest this hit me quite hard too this happen to my first SLR. If this happen to an unknown cheap brand (if there is any..) SLR then I guess I can accept that better, but well things does happen

Flickster wrote in post #6393911
Let us know how this turns out regarding the store, be intresting know what they have to say about it and don't let them squeeze their way out .

Also incase you didn't know and happen to buy the camera on a Gold credit card this often means you get one extra year extended warranty ontop of the standard, they do this to encourage people to use their credit card for large purchases but many people don't really know or think about this feature. If you did buy it on a gold card your bank should be able to help.

Good luck and keep us posted.

Yep, definitely I will keep post here the update.
At the moment, over the weekend I gave the shop a visit. After hearing and see the quote from Canon the camera the shop manager straight away agree, the camera should not died in 1.5 years time and before I mention anything he actually mention about Consumer Guarantee Act and point that to Canon Service Center.
In Consumer Guarantee Act, I see its either the Service or Trader to sort this out. Since the Camera with Canon Service, I emailed them and point out the CGA. If they refuse then I will get the shop into the picture and ask them to sort things out.

Hi Guys,

A little update regarding this case. This is the email I received.
=====
Dear Andrew,
Thank you for your email with regards to your Canon EOS 30D.
I would first like to ask how you have received this information with regards to the shutter button playing up after 2500 – 3000 shots, as we have never divulged this information to you.
The main problem is due to the shutter button being intermittent and this has caused the Main PCB Assembly to deteriorate and due to this the camera will need a new board and shutter switch.
Though I understand the disappointment you feel at the camera failing and at the cost of the repair, we are unable to repair your camera under the warranty, as this is not a manufacturing failure
Regretfully we are not able to assist by repairing this unit at our cost, but as an alternative I can suggest that you pay a reduced charge from the original estimate of $656.93 (Inc GST) to $391.65 (Inc GST) as a gesture of goodwill. Could you please let me know whether you wish to accept this offer or reject it (cost incurred), can you please contact us with your answer over email.
Regards,
=====

I'm not sure what they meant by the information not revealed to me.. because I report this issue together with the issue camera not working.
After reading the email, I'm more convince that this camera was faulty before it completely dead. Any suggestion?

sounds like BS, smells like BS, can't imagine anyone thinking you'd swallow that load of...

The shutter button activates an electrical switch, pure & simple. There isn't any reason to accept that a switch is going to deteriorate a main PCB. Ask them if they have free time to appear personally on Fair Go ( a consumer watchdog program in N.Z.) & see if they change their tune. Get their full names when you speak to them on the phone - they're obviously telling you blatant lies.

Hi Joeseph. Well I don't know the internal of DSLR, the closest thing was when I disassemble my Sony F77 P&S to fix the rotating switch. But I agree the shutter button shouldn't be something complex and can cause the main PCB to deteriorate, even if it does.. well eitherway it still pointing this Camera is faulty after all. I emailed Consumer.org.nz too. Soon I guess I will email the shop I bought the camera from too. I will keep in mind regarding the Fair Go.

Sorry for the lateness in catching this thread. I agree, sounds & looks like turd.

Shutter switch assy is separate assy to the main PCB, connected electrically only.

I've had service issues with Canon NZ previously.

Keep all contact with Canon on paper/email so that nothing can be mis-interpreted.

I would be tempted to ask them to explain how a faulty shutter switch can effect the main PCB to such an extent that it must be replaced and if this is a design fault?

Don't take any rubbish from them. They will try to BS you at the best of times.

Ask them to provide you with an accurate shutter count, hopefully they will be able to despite the damaged PCB.

Are you able to retrieve the camera from Canon without paying any costs and without the repair being done? If so, take it and its shutter count to your retailer and ask for a replacement under the CGA, they will ask to have time to repair it. Give them 15 working days to have it back in your hands, if it isn't, get a replacement from them or see them in court.

ae86trueno wrote in post #6401210
Hi Joeseph. Well I don't know the internal of DSLR, the closest thing was when I disassemble my Sony F77 P&S to fix the rotating switch. But I agree the shutter button shouldn't be something complex and can cause the main PCB to deteriorate, even if it does.. well eitherway it still pointing this Camera is faulty after all. I emailed Consumer.org.nz too. Soon I guess I will email the shop I bought the camera from too. I will keep in mind regarding the Fair Go.

As mentioned already mate it sounds like BS. Get the shop into it as they are the people you purchased the camera from, they should take care of the problem for you, your their direct customer. Let the store manager fight it out with Canon, I would imagine they have a Canon account manager that can maybe pull a little more weight.

Small words, a little late.

I suspect in order to use the consumer act thingy against a store when the camera's 1.5yrs old, you're going to have a hell of a fight on your hands. Essentially, although it may not be the case with your item, it is easily possible to give a camera utter death inside 1.5yrs, and on that basis, any camera shop I've ever worked in or dealt with will likely to tell you to jog on.

Secondly. When getting repair work done through a store, it's common practice for the store themselves to receive more information than is handed over to the customer about what work is done, often on the store's actual invoices. This is not the rule bu not unheard of.

Thirdly, although the words above are issued with all good intent, I suspect some are offered with no real appreciation of the inner workings of the camera trade industry. You're highly unlikely to be able to use a Canon account manager, or anyone elses for that matter to pull strings unless you're either God, Vincent Laforet or a CPS member.

Fourthly, an offer of the work being done, to replace a shutter release, and two PCB's was it, for under $400NZ should be snapped up, as I'd take a wild guess a store would normally be charged way more than that, and that's before they stick their slice of profit on the repair.

I realise that Canon NZ and their service department has a bad rep in NZ, but in my own six months of dealing with them, they're actually one of the easier and more reliable companies to deal with, and have never really given any issues. It's fairly unlikely that you're getting conned, and if in doubt, ask if you can be spoken to by the head dude there, as he's a totally sound guy. I should point out, I don't in any way work for Canon, just deal with the daily.

My own words would be tough break, but tear their arms off for under $400.

BTW, AE86trueno = Keysuiki from the 86 forums?