Just sent some pics off to a different lab, so hopefully the results will be better. Also tried to upload to WinkFlash (Canada) but holy cow their server is slooooow (over 1 hour to upload 200 MB), and their web application crashed on me twice ... so I'm giving up on them for now.
I think what was going on with the London Drugs lab is that the tech felt they knew better and was trying to "fix" my prints (i.e., they must have felt they were over-exposed). So, when I saved the jpegs 1 stop brighter, they just provided even more correction to make em dark, with many being even darker than the first batch. I dropped them as a lab after getting an unsatisfactory response from the supervisor.
The next lab I tried uses Konica paper, which is poor quality compared to Fuji or even Kodak. However this lab seemed to at least get the exposure and color right "most of the time" until this last batch, which are horrible. I didn't mind using them until I got used to my 20D (fairly inexpensive), but I was looking to drop them because of the poor quality Konica paper ... the last batch just allowed me to make my mind up sooner.
I'd really like to find a high quality Canadian lab that consistently gives great results (but NOT WalMart or Costco). I'm not looking for the cheapest overall price or best quality for the price, and would even consider using a pro lab.
If anyone has some suggestions other than London Drugs, McBain Camera, WinkFlash, Costco or Walmart, I'd love to hear them.
Bob