Shannon,
would it be possible for you to post one of the pictures you are referring to? With the EXIF information?
That would help us a lot in suggesting what you might do different.
Also ... try something else. I understand that you don't really appreciate using flash, as it makes the photo look harsh, but you could soften the flash a bit by holding a tissue (a single layer of it) in front of the flash. Maybe that will improve the pictures with flash.
Another option (but more costly) is to get a flash that can be tilted (e.g. 380EX, 420EX or 550EX) so that you can aim it at the ceiling ... the light thet gets bounced off looks a lot softer and nicer.
Best regards,
Andy
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