I think you're just seeing camera shake. IS or not, the image looks like the camera shook.
I had problems getting sharp photos about a year ago. Out of frustration, I did some testing and was UTTERLY SHOCKED to find that I could induce hand-held blur (and lots of it) at shutter speeds of 1/250 with an 85mm lens when I was being somewhat careful. If I was rather careless, I got blur at 1/640 sec. When I got my shutter release technique under control. things got much better.
You're at the min shutter speed for a 400mm lens. I suspect that even IS isn't enough to compensate for poor technique (such as pulling to the side with the shutter finger).
Test on a tripod. Test with IS on and off. Test hand held and many shutter speeds. You'll eventually narrow it down to the cause.
Oh yea, and "tap" being used in the context of shutter release technique does not sound good. You should press the shutter 1/2 way, wait for it to focus and the IS mechanism to settle down (1 second?) and then continue the press to trip the shutter.

. It has already been to Canon twice for focus issues. I am going to try some experiments with IS turned off though.
